23 May 2017 10:25 PM:

I too have had a run in with Linea Diredta today.....I was in Spain 3 weeks ago & checked my mail box for a renewal quote for my car insurance, but there wasn't one there.

On the 16th May, I phoned them to say they haven't given me a quote for renewal & they said they had posted it to me.

I said it wasn't in my post box some 3 weeks ago when I was in Spain & I'm now back in England, so she gave me a quote over the phone, I said I was waiting for another quote from another company & would ring them back if I wanted to renew.

Today to my surprise, I got an email with a renewal cover note for my renewal, I immediatley phoned them to say I hadn't confirmed that I wanted to renew it with them.

I asked them how they had taken payment & they told me by my credit card ending **** & gave me the last 4 didgits of my card that I had paid with on the previous year.

I was un aware they had kept my details & thought it was illegal to do so without my permission?

There response was they telephoned me & text me a message (which was to my Spanish phone, which I keep in Spain) & they need notice to canel, NO mention of this NOTICE when I spoke to them on the 16th May.

They knew I was in England & they had my email address, so why didn't they contact me by this method if they had no response by phone?

They soon emailed me to say they had taken payment,  I phoned them to tell them I didn't wamt to renew & to refund the money back to my card.

The response was in Spain we have to renew your policy automatically by Law & we couldn't get hold of you & we DO NOT refund any money if you cancel!

I contacted my card provider to report it, who are in the process of trying to get the money back.

I have heard so many bad reports about this company, not paying out when claims were applied for on house insurance, saying bad workman ship etc.

I had a friend who was with them & recently had a flood due to the heavy rain in December, when she put a claim in, they only paid a fraction out to her compared to other people with other insurance companies, who's premiums were half the price!

So beware they are not the company that we thought they were, we thought they were connected with Direct Line her, but apparently NOT?

 

I will keep you posted if I get my money back!!

 

Forum thread: Car insurance

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07 Feb 2008 12:05 PM:

Hi Everyone

We are on phase three & we paid some extra money to move in (which was June), we had lots of snagging to be done, our pool leaked & we had a big crack around the top, we also had damp in every room,etc, etc.... to date I would say that 95% of the snagging has been completed.

We also had threats from the office on Thurs 24th Jan, that we must go to Escitura on Mon 28th Jan, otherwise we would have our water & electric cut off.

I phoned my solicitor, as we had just planted the garden whilst we were there in Dec, telling her what was happening, she phoned the office & called me to say that all the paperwork was in order, except for the Habitacion licence.

She would have preffered that we waited until the habitation licence came through, but fully understood our position, having just planted the garden. She advised us that legally he could cut the electric & water off, as it was still his house & he was doing us a favour by letting us use the house & giving us electric & water free of charge.

So we took her advise & went to the Notary, in Murcia City on Fri 1st Feb, so the house is legally ours & he CANNOT, cut off our water & electric, as this has been written in the paperwork at the Notary, that until the habitation licence comes through, he has to provide us with water & electric, free of charge, which will take approx 3 mths.

In the meantime, my neighbour who has a key, went to check that everything was ok with the house, to find out that they had cut off the electric (which meant that my freezer had defrosted), so my solicitor telephoned them to put it back on, otherwise we would not go to Escitura on Fri.

In the mean time, she phoned us back to say that we might not be able to go to Escitura, as she has found a charge on the land on phase three, someone has taken Antonio to court & he hadn't paid his fine.

We had a phone call on Mon 28th to say that the charge had been lifted at 6pm, so everything was ok to go to Escitura on Fri!!!

So.... at long last, after all the stress we have all had, things seem to be moving in the right direction.

I look forward to hearing about some more completions in the near future!!

 

Community thread: Where does all the Garden Rubbish go?

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