24 Aug 2012 5:42 PM:

Thanks both very much for your help. I must have sounded bereft on my last phone message, as they replied yesterday! Sure enough, they are insisting I go to Spain to unblock the account, as our branch will not do it and they are the only ones who would have the power to do so. Utterly ridiculous, but why I'm surprised I don't know!
Thanks again.

Thread: Accessing Bankia Account from UK...getting desperate!

--------------------------------------

23 Aug 2012 3:26 PM:

Hi,
I am new to this site and glad I've found it, after tearing my hair out with Bankia. We have managed to get our online access blocked by entering the wrong details and now can't access online. All the advice tells you to go to your branch or ATM, which would of course mean leaving the UK. The customerservice line never returns calls and they insist that I must go to Spain just to unblock the access. Has anybody else come across this and found how to resolve it without travelling to Spain? I am now unsure exactly what my login details are, as I tried every combination to no effect.
Any help gratefully received,
Ian

Thread: Accessing Bankia Account from UK...getting desperate!

--------------------------------------