28 May 2012 1:08 AM:

Thanks for your help

We have managed to make contact with the bank now and are able to manage the account on-line.  Our bank is unfortunately, the one that needs the goverment help. Typical!!

Thread: Need some advice on banking in Spain

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22 May 2012 10:56 PM:

We have been using the online facility for several years and used the same number and pin all of that time but now when we enter these details in we get a response saying that these are incorrect but they definately are right.  Have tried NIE number and passport number but still can't get into the account.

We have been told that the banks are blocking accounts so that people can't transfer funds from them but in our case we send funds from England to cover our expenses and have none to withdraw.

Thanks for your suggestings

Thread: Need some advice on banking in Spain

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22 May 2012 10:36 PM:

Hello, we hava a bank account with Bancaja in Caravaca, this bank has now joined Bankia.  As we always use the on-line facility because we don't live in Spain but need to pay our mortgage and utility bills ect. 

Since the two banks merged we can't get into our online account and are really concerned that we can't see if we have enough funds in the account to make our payments.

We have e-mailed and rang the bank several times but the e-mails aren't answered and we have to leave a message on the bank telephone system so that they will ring us back in english and no response has been received from this. 

Is anyone else having the same problem and if you have please can you advise as how we can solve the situation.

This is a really worrying situation so we would be grateful for any help

Many thanks

K and C

Thread: Need some advice on banking in Spain

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