17 Sep 2014 12:45 PM:

Thanks for the reply,

You have got it spot on, a data input error.

It has been worrying how this could happen.The English helpline did not seem to know how to correct this matter or even understand it.With the help of my Spanish neighbour the Spanish Helpline was not much better and said we should go to an Iberdrola contact point.

This is where we hopefully have resolved this issue and they have reistated my account.

I did have more luck with an email to Iberdrolas complaints dept who said they would look to resolve this issue.

I was concerned with an identity fraud attempt may have taken place.What was also concerning was Iberdrola can change an account by phone with someones details.

Good job we were here as we are in the UK 50% of the time.

 

 

 

Thread: Iberdrola Account Taken Over

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16 Sep 2014 11:34 AM:

It would seem someone has gone into an Iberdrola office in ELCHE and taken over our account.

When I called Iberdrola helpline they said our account has been closed and is now open with a different name bank account details etc,etc, but with our address in Spain.

I have only just learnt this due to an Iberdrola bill arriving in our post box for our exact address but different name.

It is still only 2 hours since I found out so am still investigating.

Has this happened to anyone else?

At the moment I am not sure if it is a mistake,fraud attempt or something else.

It seems odd as they will be effectivly paying our bill

It does seem worrying that someone can seemingly visit an Iberdrola office and do this.

I will report back what happens.

Thread: Iberdrola Account Taken Over

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27 Nov 2013 3:40 PM:

I did not know that, I did not try to print out the "English Version" after I filled it in.

Thread: Another Non Residents Tax Question

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27 Nov 2013 3:31 PM:

Yes that is correct on the Hacienda site when printing the Modelo 210 it did print 3 pages the bank kept one and they stamped the pages and returned the other two to me.

I found it useful when filling the form in on the Hacienda site to complete it in English,save it,reload the form in Spanish and then complete the form by using the saved data.

Thread: Another Non Residents Tax Question

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27 Nov 2013 2:41 PM:

I have just returned from the Bank with the Modelo 210 non residence forms for myself and wife duly stamped and accepted by the Bank.

I am sure they scanned OK and was told you did not need the tax id stickers as it was printed on the form.

I was given two copies back, one with the barcode, and one without.They retained one  form with a barcode.

I felt quite elated and then was told that bank charges had gone up to 15 euros a quarter for maintaining the account so that feeling didnt last long.

Hope this is of help to other users of the site and thanks for the replies

 

Thread: Another Non Residents Tax Question

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