Let me tell you a story, are you sitting comfortable? Good, then I shall begin.I purchased from ****** at Velez Malaga a brand new MP3 player to listen to my learn Spanish cds. It started to break down a couple of days ago, so off I went back to ******. Stood in line waiting for what seemed to be a life time watching the poor souls in front of me getting more and more animated, more and more frustrated and more and more vocal. You could just tell off their body language, raising of hands and shrugging of shoulders that not one of them left a 'happy customer' of ******. Then it become my turn, to cut a long story short it appears that ****** only take back/exchange goods before 15 days are up after the purchase date. As I had had my player for 2 DAYS past this deadline they would not under any circumstances refund my money or offer me an exchange, and that I would have to at my own time and expense send the player off to somewhere in Madrid (does anybody really believe I would ever see it again). It was at this point that that I knew I was on a total loser here and that ****** attitude was ''we have your money and now you are on your own''.I then placed the useless MP3 on the floor and to many ohhhs and ahhhs off the other 'happy customers' inline smashed it flat using my motorbike boots kicked it into the corner picked up my helmet and gloves and left the store to the sound of security being beckoned. As luck would have it iam 6ft tall and weigh 200 pounds all dressed in armour reinforced leathers (so no problem there walking out). As far as I was concerned it was now no loss so what the hell go out with a bang.As far as the 15 day guarantee goes ****** don't inform you until after you have payed, got your change and finally got your receipt (its in the small print at the bottom) so be very careful about trying to return faulty goods back to ****** as it will end in tears ( more than likely yours) , this all happened in front of your CCTV AT APPROX 12:30 so don't try to deny this happened ******.