12 Aug 2012 2:00 PM:

Hi, my wife and I arrive in Condado next Friday for nine days and the uncertainty cast over the working relationships between our appointed resort administrators and our owner representatives (which has been a real surprise to me) is what I suspect troubles most of us most here.

I am a penthouse owner and I visit around four times per year. I have never met any of our presidents but I must say I am most appreciative of any voluntary service done on my behalf as an owner. I have had some interaction with the Mileniun site office either by email or in person over the years and have always found the staff to be courteous and helpful, whether this be helping me organise repairs from afar or indeed helping me arrange my internet connection etc.

It seems to me relationships at the top have broken down, and reading the minutes suggests the breakdown is largely but not exclusively along nationality lines ie. there appears to be sympathy from the Spanish presidents for the Mileniun position whereas most of the English-speaking presidents appear to be aligned in their own perception of Mileniun. Perhaps as a Scotsman it is easier to spot this but it looks like right now there is a lot of heat (pardon the pun) but not much light as to what the issues really are. In my experience there are usually three sides to every story...

I imagine (and hope!) that within the management rules for our resort there are mechanisms already in place for dispute resolution if situations like this arise. I simply suggest that these should now be followed. As a further suggestion I think all owners would feel much more reassured if an annual audited statement of income and outgoings was made available to all owners within say four months of the end of each year, similar to what those of us living in the UK receive each year telling us where our council tax has gone. A good start would be to send out the most recent annual audited statement to all owners.

Also I would suggest some consideration is given as to ensuring that at least one President is non-resident on Condado - I think this would have the twin benefits of ensuring that the non-resident perspective is represented in decisions but also help to ensure there is a more distant voice involved in decision-making so that decisions are made based on the information presented and nothing else.

Finally I believe that the most important thing to ensure is that there is no disruption to the management of our resort. So I would counsel against knee jerk reactions - imagine how quickly things would deteriorate for all of us if gardens and communal areas and pools were not attended to for even just a few weeks.

So I will respond to Mileniun directly setting out the above and would be happy to follow up on site next week when I arrive.

My wife and I are celebrating our first wedding anniversary when we get to Condado. I believe all of us owners love our little places in the sun. Let's ensure that we encourage the parties who represent us and who manage our resort to resolve these issues in the proper manner with the continued enjoyment of the resort for all of us being the only thing that is non-negotiable.

This message was last edited by delpierro on 12/08/2012.

This message was last edited by delpierro on 12/08/2012.

This message was last edited by delpierro on 12/08/2012.
Community thread: Extraordinary Mileniun newsletter

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