30 Jun 2011 6:05 PM:

Hi

We have a long term debtor. Haven't seen or heard from him in years. We have taken an embargo on his property a he is forbidden enter it until he has seen the judge. After 4 years of legal wrangling we will be able to sell his property at public auction before christmas if he doesn't pay his bill.

 

Thread: long term debtors

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30 Jun 2011 5:53 PM:

Here is a true story I overheard between a retired gentleman from Norway and the assistant in the Telefonica office a while ago.

Customer.
I am moving to a new address 100 meters from my present address. Can I arrange to have the telephone connected and use my present telephone number.

Assistant.
No problem, do you have your contract.

Customer.
Yes here it is but its very old.

Assistant.
Do you have your passport.

Customer.
Here it is.

Assistant.
The passport number is different from the one on the contract.

Customer.
That's because the contract is 28 years old and I have had 3 passports in that time.

Assistant.
Well, we need the passport with the same number as on the contract or you have to sign a new contract with a new telephone number.

At this point I realised I could be queing for sometime and left.

 

Thread: Endesa Electric Bill

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30 Jun 2011 5:28 PM:

In the dealings I had with Endessa when I owned a place near Aguilas I can honestly say that they are the most useless. mismanaged and enfuriating company I have ever had to deal with in my life althoughTelefonica came a close second.

I know someone who managed to get through to them at 4.58pm one afternoon after trying for several days to get someone to answer the phone. Two minutes into the conversation the operative put the phone down because it was the end of his working day. The staff could not understand why the next morning they had an extremely angry customer waiting at the door to geet them.

This is typical of Spain and you need a great deal of patience to live here.

I have moved to the Costa Blanca North where I now deal with Iberdrola. After a tricky start I'm now registered on the web site and they send me an e-mail alert as the bills come in. I go on line, download my bill, pay it over the internet, great!

So, Iberdrola is one company I know in Spain that operates in the 21st century. Are there others?

Telefonica is still as useless though. The company is run by idiots.

Thread: Endesa Electric Bill

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03 Mar 2011 12:47 AM:

dyzionyc

Sadly you are right.

The Spanish know nothing about customer service and the general attitude of those employed in public services or utilities stinks. The Spanish Police are nothing more than traffic wardens. The Guardia have bigger teeth but it's it's a self financing paramilitary organization and it's hard to get them interested in anything unless it earns them money.

Good luck with business though.
BBDB

Thread: Hi My name is Matthew

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