05 Aug 2008 7:43 PM:

Our 50 grand deposit was returned at long last yesterday. Yippeee! It seems that Polaris were notified that the 'notorial document' prepared by our solicitor for the bank was acceptable and on hearing the news, Polaris sent an email and copy of the transfer sum to our solicitor. Wish they had bothered to do this a long time ago before we needed to spend 3 grand on a solicitor! Polaris's legal department are useless and those of you without bank guarantees should keep hassling, you are running a risk. Everyone says Polaris's customer care is crap but why put up with it?? Collectively you could change how they work!
I wish you all well with your properties on Terraza, if the site ends up looking as good as La Torre it will be a fab site, we've had our fingers burnt and don't propose to do the same again. Good luck to you all and happy times in your new homes!

Annie 

Community thread: Marbella uk key management services.

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28 Jul 2008 7:22 PM:

Hi Snil
I bet you are relieved to get it back at last!!   Did Polaris pay you or did you need to use your bank guarantees??
Polaris have still not returned our deposit following the intervention of our solicitor so she is currently in negotiation with the bank and says they should be returning our money very soon (I live in hope!!). The failure of Polaris in paying us our deposit is I think a definate sign that they are in financial difficulty. I hope they are not going to cause heartache for too many of their customers!

regards
Annie

 

Community thread: Marbella uk key management services.

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05 Jul 2008 3:40 PM:

We like many others were visited in Nov 2007 by a Polaris rep from the London Polaris World offices as we were on phase 3 of TDLT which is nolonger being built - offered alternatives but opted for our money back. Despite numerous phone calls to both the London and Spanish Polaris World offices, Designer Homes in Pymouth that we purchased our apartment through and emails we were no further foward in getting our refund and decided to seek legal advice through a solicitor in April 2008. Well guess what....... we are still waiting for our money and last week customer services told us that they cannot tell us when our money will be returned, 64, 000 euros is a massive amount of money to be waiting for!! We are in the position that we are very lucky and do have 2 bank guarantees which our solicitor now intends to use, although this will still cost us more money and probably some time to arrange. To date we already have incurred a £1000 solicitors bill which will continue to grow and my mortgage goes up in August as we borrowed the money for our deposit 2 years ago, expecting our property to be completed later this year.........how niave we were!! I even sent what I felt was bordering on a 'begging' email to the Director at the London Polaris offices to see if he could assist us at all - he infact has done nothing and when I phoned asking to speak to him was told I could not and would be put through to customer services in Spain. The Polaris dream and concept we believed in has been totally shattered and as a company they have no customer care commitment what so ever.......... no matter what anyone says.........those of you that continue to look for the Polaris concept and dream.....good luck to you as you are going to need it!!


This message was last edited by annie01 on 7/5/2008.

This message was last edited by annie01 on 7/5/2008.
Community thread: Vodafone dongle-early redemption penalty?

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