27 Sep 2012 7:42 PM:

John -Cannot for the life of me follow your logic.

 

The fact that the insurance is on the car not the driver is completely irrelevant. Why would that make cancellation refunds not possible?

 

Fact is I dont need the insurance(on the car) anymore. Thus the company are not at risk any more, or incurring any risk.

They havent incurred massive set up costs which they need to recover-i,ve had 5 years worth of cover over 2 cars with them.

I,ve found them evasive and they wont put anything in writing.

 

Sorry-your logic is a non-sequitur. 

 

 

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27 Sep 2012 6:15 PM:

 Spot on Craig.

 

My suspicion all along is that I am being fobbed off.

Clearly the front line staff are briefed to act as a buffer

but to be denied access to someone in authority

and as you say to be told, ....do what you like but it makes no difference....

is astonishing.

Having cut and pasted some Eye on Spain dialogue and sent to LD,

I,ve since had a call from LD promising to look into it and one guy even promised me 

a proportionate refund BUT they wont confirm in writing.

 

Likewise the second car, they wanted a cancellation in writing-I sent it with an effective date.

Theyve cocked up and cancelled the policy  early and say I cant reinstate the cover

Instead they sent me  a full years renewal cover note and want me to pay nearly 500 euro to reinsure

a still-insured car??? They told me verbally I should just  ignore the accompanying request for payment BUT THEY WONT CONFIRM ANY OF THIS IN WRITING.

This last guy was the one who refused to give me his name and dropped the phone.

How can any of this be acceptable?

 

 

 

 

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27 Sep 2012 1:16 PM:

Cheers for that Craig.

I did ask for his name-he refused to give it!!!! ( Just his first name)

The lesson learned , as you say, is ask for it first!!

I,ll be taking up Johnzx,z advice re town hall.

 

Thread: CAR INSURANCE SPAIN LINEA DIRECT

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27 Sep 2012 12:44 PM:

 Thanks for that  tip JohnZX!

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27 Sep 2012 12:33 PM:

 MORE ON LINEA DIRECT

 

Having just cancelled 2 insurance policies after 5 years, I continue to have difficulty with this firm.

 

Initially they declined to refund my 46 weeks unused insurance on my first car . Theyve said I can do what I like, complain, get a lawyer on to them, speak to the ombudsman, it will make no difference, I wont get any money back. AND I cant speak to a supervisor either!!!! I;m still up in the air as to whether I,ll get my money back.

 

On my second car, I,ve  cancelled the insurance IN WRITING  from 8th October, the renewal  date BUT THEYVE COCKED UP and cancelled it immediately . They say they cannot reinstate it but what they can do is send me  a 'pretend renewal' cover note ,just so I;m covered, but at a  headline cost of nearly 500 euros ( but I should ignore that because they wont  chase me for the money yet???) showing the incorrect dates too.  

Can they send me an email just explaining their proposal and confirming I wont have to pay anything?

No they cant put anything in writing.

Can I speak to a supervisor then,

NO:

 

Why can,t they just recognise thier balls up and honour the correct cancellation date.  CANT DO THAT EITHER

 

Clearly , I,m not happy about this. I,ve insisetd they just recognise their mistake and reinstate the policy. They wont. They wont let me speak to a supervisor. I can do what I like about it and the operator refused to give me his name ( Michael.................)and put the phone down on me!!!!!

 

WHAT A WAY TO RUN A BUSINESS: EXPATS BE WARNED

Thread: CAR INSURANCE SPAIN LINEA DIRECT

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