07 Nov 2008 12:00 AM:
Dear all,
We have just arrived back from a weeks holiday in Veranda and I feel that due to the diabolical state of the complex i needed to put pen to paper and let you all know about it. I have sent the e-mail shown below to Helen Morris (President) and the Administrator. Unfortunatly i can't show the Photo's on this thread but if you would like to see them please PM me your e-mail address and i will send you the complete pdf file inc the photos. I feel that now the individual community fee's have been set by the Administrator and we are being asked for our bank details, we are being expected to pay for gardeners and cleaners that are not actually on site carrying out work that we are paying for.
Regards
Kevin & Debbie
ITINARY OF FAULTS VERANDA AGUA
SPA AREA.
1. Hydrotherapy Showers.
• The glass doors on both cubicles require a door stop fitting to stop the doors being pushed inwards. At the moment people are pushing them inwards which are causing the hinges to be pulled out of the wall. The top hinge on the left hand glass door is badly pulled away and loose causing the glass door to catch on the tiles which in turn has chipped the top corner of the glass door. If this is not rectified shortly then more serious damage will occur.
• The shower trays have not been sealed with silicone. This is causing the water to run between the wall and shower tray. The water is going to run out and find its way below into the basement of the spa area. Also mould will start to grow in the gaps.
2. Hot Tub.
• Temperature regulation very hit or miss. Wednesday 22nd October 2008 the water was very cold and smelt really stagnant. The administrators were told and on the Thursday the water was at the correct temperature but still smelt stagnant. Friday 24th October the water was way too hot and has stayed at that temperature since. The water was that hot it was causing all the windows in the building to steam up. Recommend that the water is replenished, that the correct chemicals are added and that the correct water temperature is set and maintained.
3. General Items.
• Most of the Gym equipment is going rusty. This is due to the humid atmosphere caused by the high temperature of the water in the hot tub and more importantly due to the fact that the equipment is mainly stood in water. What’s happening is:- People are coming out of the swimming pool and going into the spa building either to the toilet or the hot tub dripping water onto the spa floor and vice versa from the hot tub back to the pool. Due to the fact that no drainage is fitted to the spa floor there is no where for the water to drain away and so everything stands in water. The wet floor tiles are very slippery so with children running in and out of the building there is a serious accident waiting to happen.
The multi gym machine is not useable due to the fact that there are no weights to be found.
• With reference to the toilets, the door handles are loose on both doors; it would be easy to get locked into the toilets if the handles fall off. During our time there at no stage was any toilet paper fitted to the dispensers or any soap dispensers filled up. The toilet seats are loose; all the metal handles are going rusty especially in the disabled toilet.
• General cleaning of the spa area was a disgrace; this however did slightly improve (by the way of the windows being cleaned) once we had complained to the administrator. There is no outside light fitted over the entrance door, bare wires only.
POOL AREA.
• Clarification needed of when the swimming pools are open and when closed. Not sure if closed 15th of September or 15th of October. If the pool closes 15th October then whilst we were there the pool wasn’t cleaned once. There is no water in the small splash pool, the reason being it has a leak? This is what I was told!
• There is however a bigger problem with the concrete around the pool and pool showers. It has started to crack; this is due to a poor foundation. The foundations are washing away. Please see photo’s below.
GENERAL.
The general state of the complex looks much unloved. The grass is going brown and very patchy. During our weeks stay I didn’t see the irrigation working at all. There are weeds growing out of the pathways, the bins are going rusty and are full of rubbish. There are pieces of paper littering the whole of the complex. The walkways are filthy.
Community thread:
Quality of workmanship
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