08 Oct 2014 8:37 AM:

Dear Mpa,

after read the different comments on the Forum, I apologize if the level of service from us isn´t as expected as we have dealt with many customers on Condado and never had communication issues

We ring daily every Branch dealing with the different mortgages and visit at least once a week. We do send out the bank requirements and comments as soon as we receive them.

We also send out one email per week updating with the status.

As other agent has confirmed, the full finance deals with Banco Popular are being slower than were beggining of the year, we advice that these are taking between 4 to 5 months at this moment in time.

All agents working with banks work on sales results, so we are the first interested in having our clients completed, and suffer the delays in our own costs and issues.

As mentioned, for any further updates please feel free to email us direct or ring our offices.

It is an incredible Resort with amazing financial offer but the speed of completions depends only on the bank, we are sure this slowness will be solved shortly and benefit all us.

thanks!

Julio

Community thread: Flat purchasing process @Condado

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