18 Jun 2009 7:03 PM:

AurigaCrown have ended up with a much smaller fleet than they expected to have, so have far more bookings than cars. They have cancelled bookings with ourselves and with other agencies too.

Customers of DoYouSpain who were affected were notified as soon as we found out and advised that a replacement booking had been made and that the difference in price (if any) was to be refunded. We didn't want any of our customers arriving to find that their booking had been cancelled and that there was no alternative vehicle.

Hope this helps

 

 

Claire Davis

DoYouSpain

Community thread: Car Hire - Booking cancelled by Auriga Crown

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18 Jun 2009 5:54 PM:

Goldcar, for example, now charge 35eur for one-way rentals of less than 7 days. AurigaCrown don't charge for one ways on bookings made with DoYouSpain. All the information is on the rental voucher.

Customers should never be bullied into leaving a deposit if they don't want to take the extra insurance. If customers have any problems with this then it's always better to call us whilst still in the airport and we can sort the matter out with the office there and then. Goldcar and Centuaro don't require a deposit.

 

Claire Davis

DoYouSpain

Forum thread: Auriga Crown/Alicante- No new Fleet!

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18 Jun 2009 5:47 PM:

I work for DoYouSpain and would like to take this opportunity to clear up a few of the issues raised in this thread.

It is true that AurigaCrown have cancelled many bookings at very short notice. On receiving the news we immediately advised our customers and made new bookings with other suppliers to replace the cancelled reservations. In some cases the new bookings are more expensive than the original price. For these customers we will refund the difference in the price between the two rentals. We would like to offer our reassurance that DoYouSpain customers will not be left without a car or out of pocket as a result of the cancellations by AurigaCrown.

You can find further information regarding this on the following thread: Auriga Crown/Alicante- No new Fleet!

 

Claire Davis

DoYouSpain

Community thread: Car Hire - Booking cancelled by Auriga Crown

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18 Jun 2009 1:09 PM:

It is true to say that in the beginning AurigaCrown charged the 300eur deposit to the customer's credit card.

However, after our insistence that this was not the best way to go about matters, they now just block this amount from the credit card (rather than actually taking the money and then refunding it) so that customers from the UK are not prejudiced by fluctuations in the exchange rate.

If our customers have any questions regarding a specific booking, we request that they contact us directly by e-mail (info2) or telephone (0034 964 83 09 95).

We are attending to all queries as quickly as possible in order to put our customers minds at rest. Again, for any urgent queries we are also contactable by telephone.

 

Claire Davis

DoYouSpain

Forum thread: Auriga Crown/Alicante- No new Fleet!

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18 Jun 2009 11:48 AM:

Good morning all

Yes, it has been a worry for us too, but I'm happy to say we've been able to find a solution. if you haven't received an e-mail then you can be assured that your booking is okay.

Regarding the 300eur deposit with AurigaCrown, it is true that this has been introduced for customers booking directly with them. However, customers of DoYouSpain who do not wish to take the extra insurance or leave the deposit are not obliged to do so. Customers can always contact us while they're still in the AurigaCrown office and we will be happy to help you resolve the situation there and then.

We've tried to contact every customer who has questions related to the AurigaCrown situation - I'm sorry to hear that PGM has not received a reply.

If you have an urgent question you can also contact us by telephone. Our number is 0034 964 830995. We would be more than happy to answer any questions you may have.

 

 

Claire Davis

DoYouSpain

 

Forum thread: Auriga Crown/Alicante- No new Fleet!

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