10 Jun 2013 7:47 PM:

We had a Mapre Home Insurance policy forced on us by our bank when we took out a morgage 9 years ago. They are extremely expensive compared to other insurers in Spain and their response to our first  ( and only) claim with them has been pathetic!  After 9 weeks of frustration, lack of progress with the claim and endless excuses on their part to our Spanish solicitor we have now given up.

Their concern for the customer is non-existent and their  only strategy seems to be to avoid paying out on a claim at all costs. Our claim was for theft and malicious damage to our property. We are now cancelling the policy and I would not advise anyone to insure with them.

Forum thread: does anyone have positive claims experience from their Spanish holiday home insurance?

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10 Jun 2013 7:23 PM:

Do NOT take out a buildings and contents Insurance policy with Mapfre. We have just given up on our claim with them for theft and malicious damage to our property in Spain. It has been nine weeks of frustration, lack of progress with the claim and endless excuses from them to our  Spanish solicitor.  They seem to be determined not to pay out on any claim presented to them if they can help it!  What makes it more annoying is that we now realise that we have been paying hundreds of euros more for the policy each year compared to costs with other insurers. Our bank insisted we insure with them when we took out a morgage but we are now cancelling the policy. Avoid  Mapfre at all costs!

Community thread: Mapfre Familiar

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