The most effective way of complaining and making things happen in Spain is to demand a complaints sheet ‘Hoja de Reclamaciones’ . All companies in the service industry must have them available by law and if you demand one, you will be able to fill in the form with what happed and the name and identity number of the employee involved. This must then be sent to the government inspector department which will result in an inspection of the premises and the possibility of a fine or the closure of the premises if the complaint is justified.

The complaint sheets are in English as well as Spanish and are extremely effective.

If you ask for one in any shop or restaurant you will see the sudden difference in the ‘helpfulness’ of the offending person!

 

A lack of Spanish language doesn’t mean you are entitled to be ripped off!

 

Andy.