05 Jul 2020 8:37 AM:

I do not have to imagine that. :) I lived that just before I started to work in the car hire bussiness about 14 years ago with one of the competitors (of course I will not give names because would not be fair from my end. however all that use that systmen act identically). I was had to argue at 9.3 in the evening at Malaga Airport with a guy that only wanted to sell and on return BANG! a dent underneath the car! found with a MIRROR fitted into a mop stick to search that kind of damages. 350.00€. i was driving big trucks and I have a good driving experience and I know I have never done it, but that was not marked on the checking list!

However sometimes I think also people have the fault and some of them really want to be scamed. I receive lots and lots of enquiries from people and I tell them 100-130 euros a week depends on the season and they startr arguing that it is not fair, that we want to cheat them because there are lots of other companies that hire through Ryan air or whatever just 20-30 euros a week plus insurance about 50-60 and they go there. I simply agree with them and tell them Victoria Rent a Car will not use that system and let them go. I prefer losing a client that arguing after that or even worst, cheat them! The good thing is that next time they come back to me, tell me what happened and book without even asking for a discount.  :) 

Thread: Car Hire & Excess Insurance

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04 Jul 2020 10:20 AM:

I think you must watch well all this private insurance things, but mainly because I think there NO company that is prepared to hire a car loosing money. And having a private insurance is no gain for them, so they must find a way to get their money from somewhere. 

I work at Victoria Rent a Car and the other day I rented a car at Alicante Airport to a customer that ended paying less. Of course you must see the price of the hire that have the company. 

Like for example he booked a small car with the full insurance and costed them 130 euros for 1 week in August. He was looking to book with a broker through another company an offer for just 65 euros a week + private insurance = 105.00 euros. But when he looked better at terms and conditions he realized that you must also pay for a kind of fuel administration charge and with that company was 40 euros + the security deposit, so that would take the rental up to 145.00 euros + deposit. 

So, at the end something that was aparently cheap would have been a lot more expensive. 

Thread: Car Hire & Excess Insurance

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