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Spanish Consumer Advice in Spain

Consumer advice in Spain, and how to claim money back in Spain. Find out how you can save money in Spain by finding using consumer advice and making sure that you are getting a good service.

How o Complain About a Clocked Car in Spain: The Dangers of Second Hand Car Sales in Sapin
13 February 2017

Clocking a car, or turning back the mileage of a car, is illegal in Spain as well as in the UK. In Spain it is a very serious offence and will be investigated both by the Guardia Civil and Traffico.

If you suspect you have bought a clocked car, you need to take into to a main dealer. So for instance if your car is an Opel, you need to take it to your nearest Opel main dealer. The main dealer will plug in their lap top to the car’s on board computer, and find out the true mileage. Once the true mileage has been ascertained you will receive a print out which you must keep safe. This is very important.

What to do next

The next thing you need to do is to visit the second hand car dealer, you bought the car from. The dealer should have a complaints book which you need to fill out. It can be filled out in English or Spanish. Tear out a copy of the complaints form and take it away with you.

After you have visited the dealer you need to go to the Guardia Civil and make a Denuncia. This will give you a crime number, and the Guardia take this type of crimes very seriously.

They will start to investigate the matter and the details will be passed onto Traffico. The dealer will be contacted, and fined. The fines are very steep, and can amount up to 1€ per kilometre.

After filing the Denuncia with the Guardia Civil you need to visit OMIC will all the information you have available. A complaint will be filed, and the matter is quickly investigated.

What happens now?

Both the Guardia Civil and OMIC take this type offence extremely seriously. It happened to me, and I had my problem resolved within two weeks.

The response was very quick, and everything was dealt with very professionally. At the end of the two weeks I was allowed to keep the car, but the dealer had to refund the total purchase price to me. They were also forced to pay a car repair bill for a serious fault on the car.

If it happens to you, you should certainly take the matter further.


Like 0        Published at 21:28   Comments (0)

Pension unlocking - is it a good idea
20 August 2013

Pensions unlocking - will it save you money or is it money down the drain?







Pensions unlocking is very popular at the moment. A lot of people that may have retired early have found their income from investments, and other sources may have gone down, and are therefore looking for ways to top up their available funds. Lots of companies claim to specialise in unlocking pension, and they make it sound great but is it pension unlocking that great. Will you still get your entire pensions pot, or do you stand to loose a great deal of it?


Pensions unlocking explained

In very basic terms pensions unlocking refers to a financial scheme which promises to get around the UK rule that you cannot touch the money in your pension’s pot until you are 55 years old. There are some exceptions to this rule but unless you are terminally ill or a former member of the police force, ex fire fighter or member of the armed forces, they do not apply.

All pensions unlocking firms charge a hefty fee, and claim that they can get your money out without you having to pay any tax penalties. The UK government has recently announced a crack down on these schemes as they are rarely in the customer’s interest. They are legal but some of them are more questionable than others.

Current UK legislation says that you cannot take your pension before the age of 55 unless you are willing to pay a 55% tax. So what you are actually doing when you use a company to unlock your pension is to work your way around the government’s rules on tax. None of the current schemes have been ruled illegal yet but that does not mean that they are safe or will remain legal. Remember indemnity mortgages, or the mis-selling of payment protection by the banks.  It sounds like the next mis-selling scandal is going to be credit card fraud insurance. What will be the next scandal to hit after that?

Many of the companies which specialize in pensions unlocking rely on cold calling, or scare tactics adverts in the papers. Some of the companies are from overseas, and may not have a fiscal registration in your country of residence. Also they may not even be qualified financial advisers, or even registered as a financial services company in their country of operation.

A lot of insurance companies and banks may refuse to release payments if they are not happy with the circumstances of the agreement. Most banks or financial institutions now check the company’s credentials before any transfers are made but that does not mean that your money is safe. What looks like, and sounds like a good deal over the phone can result in you paying a hefty fee for the transfer, and the future of your precious pension may not be that safe anymore.

What about your retirement?

You will also need to consider what it means for your retirement if you unlock your pension. Are you going to invest in another scheme or use the money to live? If so, what are you going to live on once you have actually reached retirement age. Is that beautiful white washed villa going to go up in price, or will the property market be in for another sharp down turn? There are some serious questions you need to ask yourself.

If you are not careful you could end up with nothing in the future but you will still need to pay for food and other living expenses when you retire. So it might be better to leave your pension where it is, and try to find some other means of income. Also remember that people live longer now so your pension might come in handy for many years to come.

Like 0        Published at 20:11   Comments (0)

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