Elitesa Internet and TV Channels

Hello and Happy New Year to you all,

I sent Elitsa an email to ask whether the existing A2Z router could be used and a list of TV channels they are providing, but received a response stating that I didn't need to do anything. Hoping someone currently at Condado can confirm whether they are using internet okay using their existing A2Z router, and any setup needed for the TV (e.g. rescanning DVB-C channels), and also a list of channels if possible. 

Thanks,

Tam   

Hi Tam,

All ok with ours both Internet and TV.

Regards Mandy

Hi Mandy,

Thanks very much for confirming.

Best Regards,

Tam.

There are still big problems here, many have been left with no internet or TV since they started switching over last monday.

To contact them if you have a problem ;-   Customer Service telephone: 868- 122 500 or write an e-mail to: info@elitesa.es

Think the phone number might be 968 not 868.

That was the number sent out by Mileniun, but looking at it i think your right and it should be 968122500

Thanks for this information. Hopefully those having problems will be resolved soon. 

Can I jump on the back of this thread.  Arrived from the UK yesterday, switched on the TV and I have next to no british TV channels. Only two movies for men channels. Has the switch over of the Internet provider caused any issues or is there an action I need to take with the WISI decoder. January will be a very boring month if the TV is scuppered. Any help appreciated. 

Hi, Have you tried auto-scanning for new TV channels on your WISI decoder box's setup menu? Is your internet working? I'd suggest contacting Elitesa on 968122500 or  info@elitesa.es.

Regards,

Tam.

Yes I have tried auto scanning a few times and have now been down to the office and have reported the issue and they have e mailed the new TV / Internet provider. Unfortunately it's three kings day so no action yesterday or today. Thanks for the reply though. 

Hi, can anyone please tell me how I get a digi box with the new company in order to get English channels (didn't have a box previously) and how much it costs.

thanks

Hi Can someone help with instructions how to re scan channels to received bbc, itv etc., we have an a2z digibox and have tried but not sure what we are doing.

Tks

Angela

I have the WISI box, but the principal must be the same. On my remote I press Menu, then maintenance and then select automatic search and it just runs through an auto search for any TV and Radio channels. If it requires a PIn then it's probably 0000.  However, for me even this search didn't work so I am awaiting Elitesa, as I have been since the 5th January. 

Hi, I am having the same issues with my digiboxes. I know that the signal and cable are working as I have a TV that adjusted itself fine. However on the old digiboxes I need to know the settings, can anybody help me with the new frequencies, QAM and symbol rates?

You need to go into the advanced search in settings then search the 64 AQM mode and it will find all the UK channels.

Thanks, have tried changing this but no joy. I think it is the symbol rate that has changed and that is what I need to know. It is somewhere between 0001 and 9999 so too many to try. Any ideas?, can you see what you rsymbol rate is set to?

Didn't need to bother with the symbol rate. Just search the 64AQM by clicking on it.

Symbol rate is 6900

Thanks, managed to get channels back using symbol rate 6900. Picked up most channels on QAM64 but also some HD ones on QAM128 and QAM256