NEW CONTRACTS FOR IBERDOLA (ELEC)

 OUR FRIENDS HAD AN ELECTRICIAN AT THEIR PROPERTY IN CAMPOMAR. WHILE CARRYING OUT THE WORK HE INFORMED THEM THAT IF YOU HAVE NOT SIGNED A NEW CONTRACT WITH IBERDOLA BY 20TH DEC 2009 THEN ALL ELECTRICITY AFTER THAT DATE WOULD COST 30% MORE.

THEY WENT TO THE LOCAL OFFICE AND PEOPLE WERE THERE SIGNING NEW CONTRACTS TO AVOID THE ADDITIONAL PAYMENT. HAS ANYBODY ELSE HEARD ABOUT THIS AND WHERE WOULD WE FIND SUCH A LOCAL OFFICE?

BILL AND JACQUI

Queried this with our family's Solicitors and they rang Iberdrola only to get confirmation that we have already signed a contract. So I think this is a confusion and only relevant to new customers.

All I have been to our Administrator who called Iberdrola on our behalf andthey confirm ALL CONDADO is on a new contract under the new Law.

If you have not signed a contract then call 901 202 020 wait for end of recordedmessage then you can speak to a human

Our solicitor has followed this up for us and says that Iberdrola are sending new contracts out to our apartment.

TQM- maybe you are already on a new contract as I recall you have completed recently.

So these new contracts are being sent to our apartments (mail boxes). Is there a deadline of the 20th of December for returning as mentioned in the first post ? I find this hard to believe at such short notice.

Regards,

Hi Will, hadnt thought of that point. We wont be at the apartment until 26th Dec anyway. I also think ours was being sent to the apartment because the Solicitor requested that, not that it's the standard practice. But I will check that-just when we thought it was sorted!

these contracts were mentioned in another thread a month or two back. When we went to our apartment last week (first time in 2 months) there was nothing in our letter box. So we can't assume anything is going to be posted to us.

Chris & Alison

This thread has totslly confused me (I know....it doesnt take much)

I signed a contract with Iberdrola in October which was sent to my Apartment Post Box.

Do I have so sign another.

Lesley or Mick or someone please help as i am totally confused here

Paul

Paul,

Stop panicing!!!

I work in the energy industry and have asked Iberdola what is happening.

Older properties in Spain were not fitted with a MI (Mains interupter). This basically limits the amount of power a property can draw from the grid and trips if the limit is exceeeded.

Any property that does not have a MI fitted has to sign a new contract which includes a penalty charge which increases the cost of electricity by about 30%. This is part of Iberdola's commitiment to carbon reduction. (See below link if interested)

The IMPORTANT BIT

This does not effect Anyone on Condado as all our apartments have MI's fitted, I believe rated at 25A.

We are all on the "new" contract

https://www.iberdrola.es/webibd/corporativa/iberdrola?IDPAG=ENWEBCLIHOGASEINFCONT

Thanks Mr Mainwaring

Now it is clear

Pike

Thanks for that info- that explains our Solicitors info in that we have a contract but one will be posted to us- which did confuse us a tad but we put that down to translation.

  Phil

  Thankyou for clearing things up for us.

  Happy christmas and have a great new year.

 Gary

A further though slightly pained reply from our Solicitor basically saying 'stop worrying- you are already on the new contract and dont believe all you read on forums!'

Still on Iberola but slightly off beam.....can someone confirm whether the bills are paid monthly or every other month once you are connected?

We paid connection in September and had our first bill in October but nothing since. I was expecting a bill next week but a friend of ours who has a place further up the coast pays his bills monthly so now we're not sure!

Any help appreciated.

Hi Ladylola

We paid our cnx fee in oct. when we were last over

the bills are bi-monthly

we set up a direct debit over the phone,the contact no. is on your cnx bill,just hang on when you ring up and ask to speak to someone in english,they seemed very efficient!! good luck

Ang

I had e mail notification today for a bill of 50 odd euros.

Paul

Hi Paul

We had a email this morning telling us 29 euros was taken today.  Have a merry christmas and a fab new year and look forward to meeting up in 2010.

Gary

Gary

Was this 29euros for actual electric used ? We had our connection fee taken in October and today we had an e-mail saying the same amount of 29euros as well. Sound a bit of a coincidence unless it's another fixed cost from Iberdrola.

Can anyone advise on this ?

Thanks

Phil & Debbie

Although the bill is produced bi-monthly they only take a actual reading every other month, the other one being an estimate. I would guess that yours are both estimates. The Standing charge is about €15 plus IVA.

When you go over to your apartment next you should find a paper bill in your mail box.

On the bottom of this is a registration number. you can then register for the on-line service.

The benefit of this is that they notify you by email a few days before taking payment from your bank with the amount due and of course you can check your bills then on-line.

The website link is:-

www.iberdrola.com

I cannot access my bill in english on the website.

Has anyone else managed it?