Friday, October 19, 2007:Today I rang the UK call centre of CarJet enquiring as to whether the mandatory yellow vests ans warning triangles would be included in the car we will shortly be hiring from Granada airport. It wouldn't surprise me to find this being the 'norm' all over as generally the same hire companies operate throughout Spain.
We have hired cars many times from both Malaga and Granada and these items have been present each time until August this year when our son was told "if he wanted them, he would have to pay for them."
I was informed that the onus was on us to carry our own and that they are not that expensive. Are we expected to buy them each time we hire a car and leave them behind when we return it, or are we to transport them to and from the UK taking up part of the baggage weight allowance?
We're already getting fleeced by the full/empty policy, which incidentally she said all the companies they use had now adopted (Crown being the last from July this year - might it have something to do with the becoming AurigaCrown?) Is this yet another scam to swell the coffers?
The following web site:
http:/www.andalucia.com/travel/carhire/
states, I quote:
"Lastly check the car on collection for damage, record with digital camera if unsure whether to officially record minor damages onthe contract. All (hire) cars are required by law to carry two warning triangles in the luggage compartment and two yellow vests in the glove compartment. Ensure these are present on collection."
I have written to CarJet's customer services asking them to get back to me on this matter. May be good if others did too!
View thread...
--------------------------------------