16 Jun 2010 12:52 PM:

Mate, I'd print off your bank statements to prove money has gone out and not been returned, speak to Endesa (getting person's name for ref) and fax them the info for them to investigate. You may be entitled to some money back if it is their mistake?

Maybe they haven't taken readings (as apparently they do this on different frequencies in different areas) and you have been paying the minimum with large money outstanding and accruing for some time, hence being cut off. You don't get notifications of this stuff in my experience.

I've never had a bill, but the guy said the other day to get one I need to register on their website to sort this (using account number and factura number, which they can provide) - www.endesaonline.com

Thread: ENDESA PHONE NUMBER NEEDED PLEASE FOR ENGLISH SPEAKING STAFF

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16 Jun 2010 12:34 PM:

Ok, I had this with water about a year after taking our place on, they disconnected us due to one of the first ever bills that never got to us, even thought there were taking monthly draws from our account - different utility and company, but try this. Try and speak to someone in Endesa yourself on the number I posted the other day (I found a very helpful english speaking Spanish guy the other day who told me in detail that the 600 Euros electricty draw this month was correct due to a computer cock-up from Sept to May!), as they may be able to re-connect you without any probs, certainly if you act desperate.

If they need someone to go in in person and sort, they should allow you to fax over a letter of authority. In that letter you may have to confirm step-son's full name and passport number, give him authority to act on your behalf and then sign it. This may allow him to turn up and sort it out on your behalf, but if they don't speak English there, you could have a problem (?).

If this doesn't work, your Solicitor should be able to sort, but this will more than likely cost you £ all round. If you don't trust your Solicitor there is a very helpful one on here who posts quite a lot - think it is Maria? Think it may be the Maria who's posted on this thread.

Good luck

Thread: ENDESA PHONE NUMBER NEEDED PLEASE FOR ENGLISH SPEAKING STAFF

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14 Jun 2010 4:41 PM:

0034 902508850. English speaking staff here, if number still needed.

Thread: ENDESA PHONE NUMBER NEEDED PLEASE FOR ENGLISH SPEAKING STAFF

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14 Jul 2009 11:36 AM:

Yeah, wouldn't hurt to know, certainly for our Watchdog friends.

Maybe a flaming dog poo on their doorstep may give us some light relief Ader? Certainly if you can film them stamping to put it out!!! Used to be all the craze when I was young and bloody funny. Would be nice to see them in the sh@t instead of us!!

Thread: Heard of Ready Rental Property???

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02 Jul 2009 11:00 AM:

Keep stirring Roy!

RRP and Key Lounges - not connected?!?!? You paid your money to RRP and left your keys at Key Lounges for tenants. RRP took bookings and the tenants picked up and deposited the keys at Key Lounges. Apparently owners and tenants could grab a cup of tea / coffee etc whist they are there! No extra money was paid to Key Lounges for this service, as was included in the original whack from RRP.

Key Lounges have previously chased me for the keys I took from them when they had RRP bookings lined up.

Nice offering for a non-connected party!

 

Thread: Heard of Ready Rental Property???

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