24 Oct 2011 12:00 AM:

i went prepared, did my research and chose a car in Barcelona the other day, the cars inland seem to be cheaper than where i live in marbella, so it was worth the trip to save up to 5.000 euros on a bmw mini Cooper s. There were a few there for sale priced similarly for their age and kms and i went with a garage who included the transfer and 1 year guarantee in the price.

on their website it says that all their cars are serviced and the car had itv sticker and certificate until 2013 - car belonged to his son and had been unused for the last few months.

Since driving the car home i have washed it and found evidence that the car was originally white, despite querying this with his son at the time - original white colour was confirmed when i located the sticker under the bonnet which reads 'pepper white'.

Today the oil service light has come on at -32000km half the total kms of the car which indicates that the car has never been serviced, i am now even doubting the authenticity of the itv....

My question is this - in Spain i BELIEVE you have 30 days after buying a car to denounce the seller and as i bought it from an s.l company i imagine that being denounced would ne something they would try to avoid so i am hopeful that if the car has any horror story - it will be in their interests to resolve things with me by either finding me another car, refunding some or all of the money or some other civilised negotiation. I would really welcome any comments, guidance and feedback on my rights in this scenario and what I am entitled to demand right now just 3 days after purchasing. The HPI check is still going through and should be available for the vehicle tomorrow, but I don't believe there is any financial debt on the vehicle - I am more concerned as to why they were not honest about the paintworl being blue and the sticker saying white.... Until I find out the full story I want to get as much info from you all as possible - informed is armed! Thanks in advance for your comments.

Thread: Car parchase issues

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10 Aug 2011 3:45 PM:

I agree Jane, right now, my kids are 5 and 7 and they get to be KIDS here in Spain unlike UK (i.e. they are not being dragged up into adulthood too soon), they are bi-lingual and we earn a good wage which enables us live in Spain. They attend a very high quality state primary education. If we decided International education is better for them in secondary school times, we can provide this through our wage. We do not booze our lives and money away here in Spain like some ex-pats and are more focused on giving our kids and nice life, an active sporty outdoor social experience and quality time with their parents (something we did not get in the UK). My eldest child is 7 and has just been diagnosed with an arachnoid cyst on the brain....in UK they are fussing about whether to give a referral and did not spot the diagnosis of the temporal lobe epilepsy which is the effect symptom from the cyst in that part of the brain. Here in Spain they diagnosed, medicated and I got a referral to see a Neurosurgeon about the cyst just by going to see my Doctor (UK will try everything they can to avoid referring you even when it's needed, if it comes down to money).

Statistics about where the 'best quality of life' places are all well and good, but they mean virtually nothing and are often very biased. It proves nothing. Most people would jump at the chance to leave the UK.

Thread: Have you seen the UK news

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10 Aug 2011 11:45 AM:

yes, it certainly feels good knowing we are bringing up our kids out here and not back there!

Thread: Have you seen the UK news

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24 Feb 2011 11:36 PM:

yes, be warned people, they are just a no go area STAY WITH TELEFONICA / MOVISTAR!  despite paying for the calls i was due to pay for to date, i have delightfully ended up with a summons for an amount which doesn't relate to any bill amount they have ever issued to me and has no explanation or breakdown of costs???????

the whole experience has been a complete mess and wish i had never left telefonica, i only hope other people have more sense than i did previously and stay well away.

i have received duplicate bills for the same periods of consumption and which have differing factura numbers - making it look like i have been billed twice as much - i have rejected the innacurate debits from my bank, explained in detail to arrakis what was wrong, paid the correct amounts and sent copies of my payment receipt AND arrakis have since billed me correctly proving that they understand the error....only to since then be issued with a summons which is completely baffling and relates to nothing recognisable on my billing account, with no breakdown of costs!!! i am guessing that i am the one who will end up with the black mark against my credit history despite the fact that i have done nothing wrong and have paid my way. after sending arrakis a copy of my receipt showing my payment at the bank and writing a concise e-mail quoting all the invoices and explaining their errors and why i have had to reject - i have heard nothing at all and cannot reach them by telephone.

i am going to the consumidor to try and resolve the matter seeing as arrakis are no longer answering their customer service in english (their MAIN selling point being that they offer ENGLISH speaking customer care!) and i have also been approached to submit a full letter to BT in the UK reporting my experience, to help them clear up their rapidly tarnished reputation out here, through experiences like this and through no fault of their own.

i have finally been contacted by cocoon telecom today, but although they also, like arrakis, incorrectly insist i still owe money, it is a completely different amount to the amount on the summons that arrakis have issued.... and once again....it relates to no amount on any bills which were ever sent to me.....i really didn't think it could get any less professional, but yet again.....

cocoon telecom / arrakis.....they are one and the same in my opinion, avoid if you value your time and money!

Thread: Cocoon telecom

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24 Feb 2011 11:00 PM:

many thanks fpegman. i will call first thing tomorrow before everybody gets in bank holiday mode before the long weekend!

kind regards,

 

luci shand

Thread: Public Liability Insurance for Building Company

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