23 Aug 2015 1:11 PM:

We had trouble with our account (April ) and I went into our bank, no joy but then on the Sunday my husband (whilst in the UK) was able to top up my mobile phone and I was able to withdraw some money from our account on the Monday (20th April). When my husband returned, we went into the bank and gave them our details (passport, residencia and NIE), a few hiccups with the digital signiture and since then we have had no problems.

A friend of ours who left Spain in April to live in the UK couldn't access her spanish bank account but her bank manager was very, very good - he unblocked it and sent her a form to sign. So yes, there were a few problems and I think that our bank realised that our account shouldn't have been blocked and that is why we were able to access it within a few days - before the official cut off date of April 28th.

 

Thread: New Bank Regulations digital ID

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17 Apr 2015 6:17 PM:

Will let you know how we get on - we are residents and our bank account is for residents.

Just a horrible feeling when you cant access your money!!! Having heard horror stories about accounts being frozen/blocked when one of you dies, we have opened an account over here in my name (the bankia one is a joint account) - will need to check that one now!!!

Thread: New Bank Regulations digital ID

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17 Apr 2015 5:06 PM:

Bankia have blocked our account now!!! Found out after trying to get some money out on Wednesday when we were out and about, first we thought their system might be down and then (panic set in) had our account been hacked? Got home and found all safe and money in the account.  Went into our branch Thursday morning to be told: your'e not residents - we are, you're not tax residents - we are. Told then that we needed to show our passports, nie numbers and certificate of residencia. I asked what about standing orders due to go out this month and was told they would be paid this month, but not next month. This is the first we have heard about this - were the banks supposed to let their customers know?

I asked what we were to do for money - and the girl behind the counter very politely shrugged her shoulders!! My husband had flown to the UK Thursday morning, so the earliest we can get in to sort this out is Wednesday. Having mentioned this to friends, they have all said that everything they have read about it states that accounts would be frozen after 28th April - so why have Bankia frozen our account now??? Luckily (for all they care) we can use our english account - what a nightmare!!!

Thread: New Bank Regulations digital ID

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