17 Aug 2010 16:30:Hi all,
Rent a car rip off is now common place here in Spain. Unless we decide to boycott the rentals they will continue with their practices. I have had the misfortune to rent from Record Rent a Car, jokers for sure. I booked through Doyouspain, expressly told them I did not wish to be passed to Record, that shows how much attention they pay to clients. I arrived in Alicante put forward my documents to Record staff only to be advised that I would be required to pay a further 110.00e. I bluntly refused and requested that Record should honour the agreement I had with Doyouspain and subsequently Record. I was then told that I should contact Doyouspain to sort it out. When I enquired into what the Record operative would be doing whilst I was doing her job I received arather vacant look. I insisted that she make the contact woth Doyouspain to resolve the agreement issue. Entually this was done. During the 1 hour period I had to wait at the Record counter whilst the queue got bigger two additional staff arrived at the office and proceded to make paper balls which the decided to throw at each other foar a fair period of time. Enetually I was told my agreement was as my documentation stated and a car was available. I requested to bring the car back full and was advised that I coudn´t. I asked how much I was being charged for fuel, I was advised 70e. I then enquired if I go to the fuel station and pulled the fuel gun until it registered 70e could Record guarantee me that a fair amount of the fuel would not be on the fuel station forecourt. I was told the car will not hold 70e of fuel, I asked then why charge me 70e. The response fully explained this exessive fee, " everything is dearer at the airport". I was then ripped off for 49e for additional insurance although I had already paid for fully comp´cover. I was comforted by the fact that I was to receive a new car. When I got to the car it was at least a year old totally filthy inside, a disgrace. I called the Record attendant to examine the car with me as it had a few bumps not noted on the agreement form. I was advised to return the car in any condition I wished as I had paid the additional insurance. RIP OFF.
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