25 May 2011 11:23:

Is there another email address? My mission started out with only the customer services telephone number which led with the help of you guys to a fax number and the email address you have just referred to. I have also sent a Buro fax in Spanish to the fax number.

None of which has raised a dickie bird from Vodafone. What is their problem????

View thread...

--------------------------------------

10 May 2011 22:12:

Thanks Pitby, the fax number worked this morning and thanks pjy the email went through without bouncing back. I attached a received option to the email for Vodafone to respond that they had received my cancellation, but neither fax or email were acknowledged.

I guess that's it I can do no more and legally I presume I'm off the hook as I can cancel without penalty because I have served well in excess of my contract period.

The Bank account is closed, so hopefully that's the end of it.....or is it?

Again thanks to all for really helpful input.

View thread...

--------------------------------------

10 May 2011 00:07:

Spent the last hour or so drafting my cancellation letter in Spanish to send through on the fax numbers that Pitby provided. Really pleased with the finished article...really disappointed when neither number went through.

Maybe they turn off the machines and switch off the lights through the night!

I'll try again in the morning, failing which I'll try and decode pjy's puzzle. Is it really that obvious? I didn't expect the corp, but maybe that is the red herring?

It's a pity we can't all cost our time and bill Vodafone in the same way they seem to screw every drop out of clients.

Thanks 

View thread...

--------------------------------------

09 May 2011 21:30:

I have just returned from Spain with what I thought was the telephone number to cancel my 3G dongle: 607 123 000

As I'm sure many of you know I have discovered today that this automated number is a nightmare and even if you stumble into speaking with an operator, they don't speak English and four times today it's adios and they cut me off.

I'm at my wits end as the bank account from which the monthly amount is taken by direct debit is now closed. I don't speak Spanish but having had the contract for nearly 3 years, being an 18 month contract, I am within my rights to cancel immediately.

The Vodafone shop in Carrefour in San Juan speak excellant English but they cannot tell me if there is a fax number or a number I can speak to an English speaking person in order to register my cancellation. The Vodafone website is hugely informative except on how to cancel...no surprises there!

Can anyone give me a number I can communicate my cancellation to from UK. I don't anticipate being back in Spain until Christmas.

I don't have a vodafone mobile only a dongle and so no easy numbers to dial vodafone.es. I have tried Vodafone UK but again the same number 607 123 000...it's becoming imprinted on my brain!!!!

HELP

 

View thread...

--------------------------------------

14 Jan 2010 20:38:

Unfortunately he hasn't shared the exact detail of the Court Order, only that he has to settle the amount by November. I asked what happens then if it's not settled. He suggested the ex wife can seek a forced sale through the Court or resume residence at the house. I'm not sure if this is factual, but I guess non compliance of an Order of the Court does give the Court some leverage. Whether this all takes time to expedite I don't know as I was approaching this from a financial solution rather than a legal solution, but he has said he hopes to approach his ex-wife and ask if she will take less. Even so he still will need to secure funds if she agreed and my view is this agreement is unlikely knowing the asset value of the villa.

I believe he had a lawyer at the Court, but of course continued legal assistance only involves more cost and he thought having secured the agreement, finding funds would not be the problem it has turned out to be.

I think he is 52/53?

View thread...

--------------------------------------