15 May 2010 12:00 AM:

Hi folks

My partner and myself recently enjoyed a stay in Alicante (for erviews visit adrenochrome@blogdog) but found ourselves abandoned by Jet2, when the volcanic ash disruption began. As we did not have any internet access (and due to Wifi, internet cafes are becoming rare), we could not rebook return flights. Because of this, and unhelpful telephone staff, we had to make our own way home after three weeks awaiting activity by Jet2. It appears that under Reg (EC) 261/2004, the airline are responsible for all our meal, refreshment & hotel accomodation + 2 telephone calls, telex or fax messages, or emails.

If anyone else has had a similar experience with Jet2, please contact us, as we are hoping to instigate a legal Class Action against the firm - most people will have incurred less expense than the courts would normally discuss and might be detered from taking Small Claims Court action, but a Class Action would get passed this problem. Alternatively, if anyone is already aware of such an action being taken, please let us know.

We are not solicitors hoping to get custom, so this is a genuine enquiry for users of this site or their friends/relatives.

Fortunately, our stay in Spain was lovely, with many wonderful people and great culture and food.

Thanks

Thread: Jet2 abandonement

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