25 Apr 2012 14:31:

I have mentioned before in a post about our delay of 22 hours for our flight from Malaga to Nottingham East Midlands on Friday 13 August 2010.  After writing to the Managing Director, Julian Carr, BMI Baby stataed we were not entitled to compensation.  Due to this reply I took my complaint to the Spanish authories, AESA in April 2011.  My claim was under Article 7, Regulation (EU) 261/2004 where the airline have to provide compensation for the delay we had.  What made it worse was that they left a full flight in Malaga airport all night and did not provide accomodation.  AESA wrote to BMII Baby on 12 April 2011 requesting a report from them.  It was no surprise to discover that as of 26 March 2012 they had not replied to the authorities in Spain.  Accordingly AESA wrote to me stating that the carrier had failed to provide evidence of extraordinary circumstances for the delay, a defence to paying the compensation, and accordingly should pay to each passenger 400 euros as the distance was over 1500 kms.  In our case 1600 euros being a party of four.  A copy of this letter from AESA was also sent to BMI Baby at the start of this month.

Needless to say I have not and will not fly BMI Baby ever again. 

After a long battle, but to be honest not that hard once I knew who to write to, BMI Baby have settled with a cheque for £1308.81.  I am aware of at least one member on the site who was on the same flight.  If there is anyone else who was on this flight who I might be able to help then pm me.  There is no excuse for poor customer service especially when the law is on your side.     

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10 Apr 2012 19:13:

I would watch out with BMI Baby.  In August 2010 they left a full flight at Malaga airport all night and a total delay of 22 hours.  When trying to claim compensation, having written to the MD, they declined.  After complaint to the Spanish authorities they say they should pay comensation of 400 euros each under Regulation EU 261/2004 but I doubt whether that will happen.  In fact after nearly a year they didn't even reply to the Spanish equivalent of our CAA.  Had an overnight delay with Jet 2 at Malaga and they couldn't do enough for us.  Also had a three day delay with Easyjet, due to the snow, and couldn't fault them.  They both put us up in hotels on half board.  Would NEVER fly with BMI Baby again after this experience.  Easyjet for us.

Easyjet are trialing a seat allocation on some flights at the moment so all being well this will come in on all flights reducing the problem.  They are also trialing two pieces of hand luggage as well.  At least they are looking at makig the whole experience pleasant.

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27 Jul 2011 14:00:

Dear Gym

As Poppyseed has said if you are a debtor you can attend, discuss but not vote at an AGM or EGM.  If someone owns 50 properties they only get one vote as well.  I believe that you can have a President who is a debtor, though if someone knows different I will stand corrected.  This is the crazy thing about the HPA.  I suppose the Community could always add to their statutes that the President cannot be a debtor.

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21 Jun 2011 01:26:

We travel to Spain five or six times a year.  We never pay the extra insurance as we have a policy with Insure4carhire.com which covers tyres etc all for the price of £49 per year.  This covers any hire car in Europe. 

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10 Jan 2011 17:18:

I have been having the same problems as well.  I have sent them them an email query twice and have still not had a reply.  Never had this problem when it was just Halifax.  Pull your finger out. 

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