11 Apr 2012 14:44:

I have had that message a few times but kept persevering as I wanted to look at the site to see how it works in comparison to Bancaja's site.  I've been able to log on to the Spanish version only the English version will not let you in, however when you actually log in it states there is a limited service due to remedial work on the site.  It is a bit hit and miss at the moment but hopefully they will get it fixed soon - just keep trying.

Anita

 

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11 Apr 2012 08:48:

Thanks to everyone for their help.

Eventually, I rang Bankia (Bancaja) London offices and was told that there were problems with the website and to try later or the following day.  I spoke to my Branch and they confirmed that that was the case.   Last night you couldn't  log into either the Spanish or the English version.

Success, this morning I got in - can't tell you what a relief !!!!  The English version does not seem to work though so I had to keep translating sentences to ensure I did the correct thing so not to have by account blocked.

For me, entering my passport number and the PIN I had previously been using worked.  I had also been selecting one of the keys under the keypad where you enter your PIN and this was obviously wrong.  You just select the accept key at the bottom of the box - if you are on the page that should make sense.

Anyway, I'm there now and thanks again.

Anita

 

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07 Apr 2012 16:51:

Thanks for trying, still not working.  I am probably locked out now anyway so I don't think anything will work.

Anita

 

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07 Apr 2012 16:02:

Thanks for trying Marc.  It'll have to be a phone call next week I think, given up trying.

Anita

 

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07 Apr 2012 15:29:

Thanks Marc.  I did register my NIE number but it seems to be the Clave number that I am getting wrong.  Could you just let me know where this number comes from, I've been using my PIN number.

 

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