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Victory for budget travellers: easyjet and Ryanair among 12 airlines which agree to scrap surprise card surcharges
06 July 2012 @ 14:31

A dozen airlines have been forced to stop ripping off their customers with hidden debit card fees for flights bought over the internet.

The Office of Fair Trading has told operators to put an end to ‘surprise’ surcharges which are not included in the original ticket prices.

From now on, the firms must include any debit card charges in the headline price instead of hitting customers at the end of their transaction

It follows an OFT investigation into some of Britain’s most popular holiday airlines, including Ryanair, easyJet, Lufthansa and Thomas Cook.

Officials spent 90 days looking into the airline charges after a campaign by consumer group Which?, supported by 50,000 people.

Read the full article at the Daily Mail

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16 Comments

pommers said:
07 July 2012 @ 04:16

About bloomin' time !!!!

Big L said:
07 July 2012 @ 06:29

Most Airlines have already pr-empted this by adding a service charge or booking fee of some kind or other. RyanAir for instance add £6 per booking thus adding £24 for a couple on a return journey. They are probably still cheaper than most and if you don’t like it don’t use them but I bet you will.

Barbra said:
07 July 2012 @ 07:11

I certainly will never use Ryannair again, they are a waste of space and I feel like a second class citizen whenever I have flown with them. There is no such thing as customer service either and the planes are very basic. I will use Easyjet whenever I can as even the Monarch seats are much smaller than Easyjet and you have to pay much more for a normal seat!

goss said:
07 July 2012 @ 08:48

goss said:
07 July 2012 @ 08:54

if you are in the air for 3 hours max why do you need pampering, buy a ticket park your butt in a seat take off land get off the plane, I woulnt fly with any other airline than Ryanair, I wish the flew to Melbourn , I went there with Qantas and was so discussted with the room between the seats I will never go there with them again , flying to Spain is quick and the cheaper the seats the better, some people think they are special and want everything for nothing .

Robert Barnes said:
07 July 2012 @ 09:20

Things will be a lot better when Catral International Airport is built.

Lorraine said:
07 July 2012 @ 10:30

I agree Goss,I once spent longer on a bus going to work during a hard UK winter than it takes to get from the UK to Spain and have also experienced poor service and comfort levels on long haul flights costing comparaatively far more than Ryanair.

Walker said:
07 July 2012 @ 12:54

Easy jet charge an admin fee now, so we the general public can never win on extra charges, they always find a way round it.

Eileen said:
07 July 2012 @ 13:07

Treat Ryanair like a bus, get on, read a book, get off the other side. You don't stop for tea/coffee and something to eat on a 2 hour bus journey. be grateful you have the choice of a cheap flight.

ShaunC said:
07 July 2012 @ 13:22

Ryanair treat you like an animal, what do you expect when the chief exec. is Michael O'Leary.....nothing but arrogant, crass and treats his customers with contempt.

ShaunC said:
07 July 2012 @ 14:04

O.k. I take back the previous comments about Mr O'Leary he's not that bad, I had a bad experience with Ryanair in the past so feel a bit annoyed. But shouldn't get too personal. Make up you own mind about each airline some good some not so good!

Steve Hall said:
07 July 2012 @ 14:45

27 July

Ryanair - Málaga/Oslo Total Price: 174.00 NOK (CA 20 EUROS)
SAS Málaga-Oslo Totalpris 1 521 NOK (CA 180 EUROS)

Only 10 times the price! ¤%&/( expensive "free" coffee with SAS!

Dare I check IBERIA? Oh, I forget the flag carrier does not fly direct.

Mmm, over 1000 euros with TWO changes Madrid and Heathrow or Tegel. So, not Iberia!

It's looking like Ryanair!

Edmund Sykes said:
08 July 2012 @ 12:00

ShaunC, I think Mr O'Leary would be delighted with your comment, he makes no secret of the contempt in which he holds his customers and the trickle-down effect means neither do his cabin staff try to hide it.

heffin said:
08 July 2012 @ 16:50

People, learn to spell....

foxbat said:
10 July 2012 @ 22:27

On a more technical point since when do Lufthansa qualify as a British Holiday airline? For one one thing they sure as hell aren't British and they certainly aren't a holiday airline... Maybe, just maybe, one day the Daily Mail might just get something right...

foxbat said:
10 July 2012 @ 22:38

On a more technical point since when do Lufthansa qualify as a British Holiday airline? For one one thing they sure as hell aren't British and they certainly aren't a holiday airline... for that matter, neither is Ryanair Britsh.
Neither Easyjet nor Ryanair consider themselves to be 'holiday' airlines.
Maybe, just maybe, one day the Daily Mail might just get something right...