11 Aug 2009 12:00 AM:

We purchased our property (an apartment within a block) through a Barclays Mortgage and at the time were sold a Mapfre Buildings INsurance policy for the first year.  We were unaware that this was set up as a direct debit for the following year to automatically renew the buildings insurance.  Our Community Administrators informed us that our community fees included a portion for buildings insurance and gave us the name of an agent selling through Mapfre who could work out how much our insurance premium would be as a top up.  We were saving a great deal of money (approximately 100 euros).  We explained that the policy had been automatically renewed the month previously and were told  that we would receive a refund of the overpaid amount.   He sent us a copy of the Community Policy which we had to sign and send to Barclays for them to attach to our mortgage.  As the latter policy was also with Mapfre we thought there would be no problem.  However it now transpires through Barclays that Mapfre are refusing to refund the money, although I think it might be Barclays who are refusing to refund as they received the commission originally.  So we have ended up paying for buildings insurance twice on the property through different agents to Mapfre.  It seems that nobody wants to loose their commission.  Can Mapfre legally refuse to refund?  Is there a Consumers Association that can sort this out for us?  We have been arguing the point for 4 months now.  We initially wrote to Mapfre through their contact page and received no acknowledgement.  Would appreciate any information on the best way of approaching this.

 

 

Forum thread: Building Insurance wiht Mapfre

--------------------------------------

26 Apr 2008 12:39 PM:

We received an e-mail invite to the London party.  Hope to meet other fellow Haciendans.  Anyone on this Forum going?


Community thread: Gas BBQ - Garden Furniture

--------------------------------------

19 Apr 2008 12:44 AM:

 AGUAS DE MURCIA – (Waterboard) 0034 968 278 000

IBERDROLA – Electricity company – 0034901202020 or www.iberdrola.es –available in English - where you can register and consult your bills and details

REPSOL Gas connections 0034902250365 – emergency toll free number 0034900750750 www.repsol.es, also available in Englisht

Community thread: spanish Courses in Valencia??

--------------------------------------

22 Mar 2008 11:04 AM:

Having said communication is poor we received a letter this morning about the Town Centre.  Due to tak eplace within the next 15 days and lasting approximately 12 months.
They are providing provisional services such as Golf Pro-shop, Bar-cafe with terrace, Supermarket, and Tennis Courts. 

Does anyone know if the sports complex near Phase 7 is still going ahead?  Would be interested to know if the large pool and small children's pool has been completed yet just along from the football and tennis courts near where the old farmer's road cut across the course.

Community thread: Gas BBQ - Garden Furniture

--------------------------------------

22 Mar 2008 10:50 AM:

Glad all went well with the snagging PaulFurn and Patrolls and completion went smoothly.  It' s our turn the Thursday after Easter all being well with the holidays.  We went with a Barclays mortgage in the end and are hoping there are going to be no hold ups with the Easter Holidays.  Valuation was good on the property, 59,000 over original amount so very relieved about that.

If Mareia and Gary are still in Spain be great to meet up at La Torre bar or with anyone having already completed on HR.  We have a hectic schedule arriving Tuesday evening, Notary and snagging on Wednesday and signing on Thursday but would be great to see HR people, particularly Phase 7 on Wednesday evening. 

Looking forward to receiving an invite soon perhaps from a Taste of Murcia down our way.  Although communication re completion is very poor from Polaris so won't hold my breath.

Community thread: Gas BBQ - Garden Furniture

--------------------------------------