bankia bank account

hi 

i have a bankia current account that is now caixabank but i cannot access my account , i used my passport number to open the account in castellon as at the time i didnt have an NIE number . i live in the uk but will need my account for future transactions . i cannot contact caixabank as they will not accept my passport number .

what can i do ?

Hello,

Did you have internet banking when you had a Bankia account? If so you should have been able to download the Caixa App which allows you to message the branch holding your account. Nothing changed regarding passwords etc on handover so you should be able to contact your branch. Other than that my experience has been to physically attend the branch with passport, NIE number , bank card and it is then (usually) sorted out.

My husband has sorted out logging on to Caixa bank for two people on our community.

The first one obviously didn't read the instructions (Caixabank sent one to everyone with a Bankia account) about logging on and if you use your DNI or NIE then you need to include the letters in capitals. He had been trying about a dozen times but, again, obviously didn't read the instructions that you only get three goes). Did the "I have forgotten my login details" and they sent him a code by SMS to the number he had registered with Bankia and got that sorted.

The other guy had been logging in to Caixa with his new passport number which he hadn't registered with Bankia. Using the old passport number worked for him with his old password and he changed the details online once he'd got in.