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Vodafone takes a battering in Spain
22 July 2013 @ 19:39

Vodafone last week released its Interim management statement for the quarter ended 30 June 2013, with some appalling numbers for the Spanish part of the business.  Revenues declined by a massive 10.6%.  The company, commenting on the Spanish business, noted that:

Service revenue declined by 10.6%* driven by continued macroeconomic weakness and high unemployment, leading to customers continuing to optimise their spend. Competition remains intense with the increased popularity of discounted converged consumer offers in the market, which is putting pricing pressure on mobile services. Vodafone Red, which we launched in Q3 of the prior year, continued to perform well with over half the gross contract customer additions during the quarter being on integrated tariffs, driving contract ARPU stabilisation and mobile in-bundle revenue growth of 4.0%*.

Fixed revenue declined by 7.5%*, primarily due to intense competition, although our converged fixed/mobile tariffs continue to have a positive impact on the number of broadband customers, with net additions 5,000 higher than the previous quarter at 43,000. 



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tillymint666 said:
21 September 2013 @ 06:30

I'm not surprised Vodafone have taken a battering in Spain - we've been here seven years - and our experience of mobile phone shops leaves little to desire. We've found them rude and dismissive. Completely unhelpful - not really bothered if you buy a phone from them or not (is it true that employees in Spain have a job for life and don't feel the need to work on their customer skills?) Anyway - at the moment I'm looking to get a new mobile - and I don't feel there is anywhere in our locality (Almeria) that I can go to for information or help. I'll probably get one from Ebay (but am even worried about that) - maybe the old one will keep going a while longer!!!!!

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