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Is your car safe with airport parking companies?
23 October 2010 @ 13:49

Holidaymakers have been warned to chose their airport parking company carefully, after some complained their cars were either damaged or borrowed while they were on their travels.

Airport valet parking or "meet and greet" services are increasingly popular with holidaymakers who do not have the time to negotiate long stay car parks. The company picks up the car at the airport, secures it while the holidaymaker is away, and an employee greets them on their return with their car.

However, BBC Watchdog, the consumer programme has discovered some holidaymakers' cars were clearly not kept secure while they were on their travels.

One holidaymaker suffered from his car being written off on the M23, when it was meant to be secured at Gatwick. Another that their car had been landed with a parking ticket from a Tesco supermarket, when it was meant to be parked at Gatwick.

Dean Dolling left his Hyundai i20 with Airparks before flying out from Luton Airport on a week’s holiday to Cyprus. But he later discovered the company – which offers "secure 24 hour patrolled parking" – had somehow allowed his car to be rented out to a tourist.

Airparks, which operates ‘meet-and-greet services’ at all the UK’s major airports, later offered Mr. Dolling £500 in compensation. It later increased its offer to £2,500.

Mr Dolling told Watchdog, which will be broadcast tonight, that he only realised that his car had been rented out when he received a telephone call from an Australian, who had spent an holiday in Britain who noticed he was driving a private car after finding lots of Mr Dolling's paperwork in the car.

In a statement Airparks said it “apologised unreservedly” to Mr Dolling.

“A series of highly unusual system failures were compounded by Mr Dolling dropping off a different vehicle than the one he had originally booked in.”

The programme also features Andy and Nicola Halls who left their Audi A3 with another company – Gatwick Meet and Greet – before flying off to Tenerife in July.

Just hours later they received a phone call from the police, telling them the car had been written off. An 18 year old employee, driving without insurance, had crashed and abandoned the car on the M23.

Source: The Telegraph



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2 Comments


Mark said:
23 October 2010 @ 14:42

I don't for one minute think the car rental saga can be all it seems. After all, if you turned u at the airport for your car, would you take one with all the bits and pieces in it that were shown? I certainly wouldn't and would be back at the desk asking for a clean one.


Spain travel deals said:
29 October 2010 @ 12:48

Many companies give this services. I think that the shuttle service is prompt to and fro and without incident.


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