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easyJet back to full service. Updated: 26th of April 2010
26 April 2010 @ 20:36

easyJet back to full service.

Updated: 26th of April 2010 (11:00 GMT)

 

Following the re-opening of airspace across the UK and Europe, easyJet will now resume normal operation from today the 26th of April 2010. Please click here to find out what easyJet is doing for our customers still stranded abroad.

 

Important notice to passengers:

  1. Go to www.easyJet.com before you leave for the airport  

Please ensure you find out the status of your flight immediately before you travel to the airport.

EasyJet.com will always be the best place to find the latest updates on the disruption. Given the unique volcanic and weather patterns cancellations can happen at very short notice as well as reinstating flights so please ensure you visit the website immediately before you travel to the airport. If your flight is cancelled, do not travel to the airport.

  1. Keep checking your e-mails

If your flight is cancelled you will receive an e-mail with information on your options.

  1. Check-in desks will now close as per the usual 40 minutes* prior to departure.

Please note that check-in desks will now operate as normal from today the 26th of April 2010. Remember that airports will still be very busy so make sure you leave plenty of time for check-in.


* Check-in closes 60 minutes before departure at Sharm El Sheikh (SSH), Hurghada (HRG) and Tel Aviv Airport (TLV).

    4.   Online check-in service now operating.

Online check-in service is now operating and you will now be able to check-in online and print out your boarding pass. If your flight is for this week till the 30th of April 2010 then please click here.

 

If your flight is disrupted

Passengers who are booked to travel on a cancelled flight can arrange either a full refund or a free transfer. This is in accordance with our obligations under EC Regulation 261/2004.

  1. Full refund

You are entitled to a full refund of the cost of your flight and any directly related unflown sector within the same booking (if applicable), back to the original payment card.

Claim a refund

  1. Free transfer

You may transfer to another flight within 30 days of the original flight date.

Transfer your flight

Please remember you may also need to cancel separately other elements such as travel insurance, accommodation or car rental.

Finding more information

The best place to find the latest updates on the disruption will always be at www.easyJet.com

Our Customer Services team only have the same information as you will find on the website. Given that waiting times for callers are already longer than normal, we ask you only to contact our call centre to find information on your flight if you are unable to access the internet. This will allow our team to continue to focus their efforts on those passengers without any access to the information and services available online.

To all our customers, we appreciate the inconvenience that has been caused by the Volcanic Ash. We thank you for your patience during this very difficult time and assure you that we are doing everything we can to carry as many passengers as possible to their destinations.

Andy Harrison, CEO easyJet



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