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Ryanair 'abandons passengers' on wrong Canary Island after landing in thunderstorm
19 February 2010 @ 17:31

British holidaymakers were left stranded on the wrong Canary Island after a budget airline had to divert in a thunderstorm and then allegedly abandoned them.

The tourists were being flown to Lanzarote by Ryanair but ended up landing on neighbouring Fuerteventura due to bad weather.

But after being let off the plane, the passengers claim they had to make their own arrangements to get to the correct destination.

One family were left £400 out of pocket after forking out for overnight hotel accommodation and a 30 minute ferry crossing to Lanzarote the next day.

Kay Wright, 40, was with her sons Jack, six, George, five, three-year-old daughter Kacey and stepdaughter Tabatha, 23.

She claimed they were given no further help from Ryanair and was forced to ring partner Tony Wainwright at home in Bournemouth, Dorset, to help her reach their destination.

Tony, a 48-year-old security consultant, said: 'I got a phone call at about 6pm to say they had landed but were on the wrong island.

'After disembarking they had gone into the terminal but there were no Ryanair representatives to tell them what to do next.

'It was left to me and a very helpful Spanish lady to sort out a taxi, arrange alternative accommodation for the night and book ferry crossings to Lanzarote in the morning.

'I don't blame Ryanair for the bad weather but to abandon a family, on the wrong island, is unforgivable.

'It has cost us another £400.

'I know Ryanair is a budget airline but surely they have some duty of care to their passengers.'

The family had flown from Bournemouth Airport to Lanzarote on Wednesday and were left stranded along with dozens of other passengers.

The weary family finally arrived at Playa Blanca yesterday following an eight mile ferry trip in choppy seas to Lanzarote.

Tony said: 'There has been no contact from Ryanair whatsoever.

'No information was posted on their website to say the flight had been diverted.

'When I rang I was told to write and I would receive a reply within 14 days.

'The flights were cheap, they cost about £250, but there's no way we would use Ryanair again.'

A Ryanair spokesman said: 'Ryanair flight FR 4755, Bristol to Lanzarote, diverted to Fuerteventura due to bad weather in Lanzarote.

Unfortunately ferries were also affected by these high winds so passengers were provided with EU261 information which outlines their entitlement to provide receipted hotel expenses to Ryanair, for refund.

'Ryanair arranged that the ferry company would carry affected Ryanair passengers to Lanzarote free of charge when ferries recommenced the following morning.

'Ryanair apologises to passengers for any inconvenience caused by this weather related diversion but can never put passenger convenience before passenger safety.”

The guidelines state that if flight disruption is outside the control of the airline, no monetary compensation is due.

David Skillicorn, managing director of Bournemouth-based tour operator Palmair, said: 'There should be arrangements in place to cope with this situation.

'We would arrange for staff to go to Fuerteventura airport to give advice, arrange ferry crossings or sort out alternative accommodation.

'Planes break down and weather conditions change.

'When all travel arrangements have been made on a website it's fine when it goes well but another story when things go wrong.'

Source: The Daily Mail

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