Estate Agent and Developer Reviews 

A Survey of Eye on Spain Members

February 2007

SUMMARY

The following points are a short summary of the facts and findings of the survery.  We are solely providing the facts of the survey here and not our own opinions, that's for you to decide how you interpret the results:

Respondents: 761

Total number of agents reviewed: 262

Total number of developers reviewed: 206

Questions about your agent:

Question 1:

Rate your agent from 1 - 5, where 1 being the lowest and 5 being the highest, for the service provided when looking for a property and after the deposit was paid:

This chart reflects the increase in dissatisfaction of respondents after the agent took the deposit for their property. There is an alarming increase of over 200% in the number of respondents who rate their agent as poor when it comes to after-sales service.

Question 2:

Is your estate agent still in business?

Question 3:

Would you recommend your estate agent to a friend?

The best form of advertising by far is word of mouth. It seems a staggering 48% of people would not recommend their agent to a friend, meaning many companies are missing out on the best form of advertising.

Questions about your developer:

Question 1:

Rate your developer from 1 - 5 in terms of the quality of the development and an overall score for the developer:

These results seem to show that although the majority of respondents seem to be quite pleased with the quality of their development most actually don’t rate the developer well at all.

Question 2:

Would you recommend this developer to a friend?

Question 3:

Was the development completed on time, or if not complete is it on schedule?

This seems to confirm what we’ve always believed. The majority of developments are completed late!

View individual agent and developer ratings:

View individual agent ratings and comments

View individual developer ratings and comments

Return to the introduction