Estate Agent and Developer Reviews
A Survey of members of Eye on Spain
February 2007
SUMMARY
The following points are a short summary of the facts and findings of the survery.
We are solely providing the facts of the survey here and not our own opinions, that's
for you to decide how you interpret the results:
Respondents: 761
Total number of agents reviewed: 262
Total number of developers reviewed: 206
Questions about your agent:
Question 1:
Rate your agent from 1 - 5, where 1 being the lowest and 5 being the highest, for the service provided when looking for a property and after the deposit was paid:
|
Rating |
Number of Respondents |
% Change |
|
Before deposit paid |
After deposit paid |
|
1 - Poor |
127 |
276 |
217% |
|
2 |
49 |
95 |
194% |
|
3 |
132 |
106 |
80% |
|
4 |
192 |
104 |
54% |
|
5 - Excellent |
253 |
172 |
68% |
This chart reflects the increase in dissatisfaction of respondents after the agent took the deposit for their property. There is an alarming increase of over 200% in the number of respondents who rate their agent as poor when it comes to after-sales service.
Question 2:
Is your estate agent still in business?
|
|
Number of Respondents |
% of Total Respondents |
|
Yes |
724 |
96% |
|
No
|
29 |
4% |
Question 3:
Would you recommend your estate agent to a friend?
|
|
Number of Respondents |
% of Total Respondents |
|
Yes |
394 |
52% |
|
No
|
359 |
48% |
The best form of advertising by far is word of mouth. It seems a staggering 48% of people would not recommend their agent to a friend, meaning many companies are missing out on the best form of advertising.
Questions about your developer:
Question 1:
Rate your developer from 1 - 5 in terms of the quality of the development and an overall score for the developer:
|
Rating |
Quality of Development |
Overall Developer Rating |
|
Number of Respondents |
% of Total Respondents |
Number of Respondents |
% of Total Respondents |
|
1 - Poor |
81 |
12% |
252 |
38% |
|
2 |
56 |
9% |
76 |
12% |
|
3 |
232 |
35% |
185 |
28% |
|
4 |
188 |
29% |
101 |
15% |
|
5 - Excellent |
101 |
15% |
44 |
7% |
These results seem to show that although the majority of respondents seem to be quite pleased with the quality of their development most actually don’t rate the developer well at all.
Question 2:
Would you recommend this developer to a friend?
|
|
Number of Respondents |
% of Total Respondents |
|
Yes |
336 |
51% |
|
No
|
322 |
49% |
Question 3:
Was the development completed on time, or if not complete is it on schedule?
|
|
Number of Respondents |
% of Total Respondents |
|
YesM |
232 |
35% |
|
No
|
427 |
65% |
This seems to confirm what we’ve always believed. The majority of developments are completed late!
View individual agent and developer
ratings:
View individual agent ratings and comments
View individual developer ratings and comments
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