| Respondent | Location | Rating - Buying Process | Rating - After Deposit Paid | Agent Still in Business? | Recommend to a Friend? | Comments |
| 8 | Marbella | 3 | 1 | Yes | No | Two years after buying through them, they are still contacting me trying to sell me a flat. The various departments at ADH do not communicate with each other. |
| 20 | Marbella | 3 | 3 | Yes | No | Since buying each time I have been over I have dealt with another person as the original person has always moved on. Every appointment time has been missed and even when I e-mail to explain why I am coming over and what I would like to see the always leave it to he last second before assigning me someone. The place that I got was all about the location rather than the agent. It's the after sales is generally very bad and the level of info they actually provided you with could be alot better once you have committed. It just seems like job done away you go. At the time you do not realise how much more you really need to know until it is too late! |
| 82 | Puerto Banus | 1 | 1 | Yes | No | The only time I heard from them was when they tried to sell me a furniture pack. I had already bought my furniture.. |
| 83 | Elviria | 4 | 4 | Yes | Yes | |
| 142 | Fuengirola | 4 | 2 | Yes | Yes | |
| 147 | Fuengirola | 5 | 1 | Yes | Yes | If their after care matched their sales performance, they would be diffivcult to better. |
| 168 | Sabinillas | 5 | 5 | Yes | Yes | |
| 194 | Fuengirola | 4 | 2 | Yes | No | Like most agents i feel when the sale is complete they dont want to know you,unless they can make more money from you! |
| 239 | Puerto Banus | 5 | 5 | Yes | Yes | Fantastic service by all concerned. No pressure when viewing properties and thinking abut buying and lots of help when we needed it, whilst we were back in the UK |
| 318 | Fuengirola | 5 | 1 | Yes | No | Fine until things are not what they should be. Tell you they use only reputable builders, yes the quality may be good but they go way over timeand do not keep promises i.e. fittings fixture such as window grills and wardrobes the agent then decide to let you know this builder doesn't pay compensation and they do not want to help even though it was their reps who told you all ws included and a penalty would be imposed for going over time. |
| 345 | Puerto Banus | 3 | 2 | Yes | No | |
| 378 | Puerto Banus | 5 | 5 | Yes | Yes | Isabel has been in the agency business for some 20 years in this part of Spain and is very experienced, personal and offers a first rate service. Without her very considerable contribution, we would not have proceeded to buy. |
| 381 | Fuengirola | 1 | 1 | Yes | No | No communication at all.No phone calls returned |
| 412 | Puerto Banus | 3 | 2 | Yes | No | Excellent on Sales Trip had a good service not pushy, but once got your money they need a lot of careful watching and e-mails to them by the ton |
| 445 | Sabinillas | 3 | 3 | Yes | Yes | |
| 503 | Puerto Banus | 3 | 1 | Yes | No | Duplicitous. THe agent told us so many things that we have since found to be totally untrue. Scandalous ! |
| 569 | Puerto Banus | 4 | 4 | Yes | Yes | |
| 582 | Fuengirola | 5 | 2 | Yes | Yes | I just feel that it would be nice to get the odd e-mail, text just to keep in touch |
| 595 | Elviria | 3 | 2 | Yes | No | Viva Estates were developers agents for this new build purchase. When I had problems later, ADH merely referred me to Viva. Viva took a caring stance but have delivered nothing. |
| 645 | Puerto Banus | 5 | 5 | Yes | Yes | Excellent spanish agent (Julio Romero)working for this company who helped out a great deal when we hit a snag and I was in England. I would recommend him to anyone. |
| 656 | Fuengirola | 1 | 1 | Yes | No | Lack of communications / contact from ADH from start to finish. The information received has been incorrect which has lead to problems throughout the purchase of the property examples:
Cash back from the developer once you pay your first instalment
Shown /given the wrong apartment floor level plan apartment. Which means we now have an apartment on a different level than we thought?
Shown the wrong area plan showing what we were told was Tropical Gardens and Tennis courts. Actual it is a primary School.
Constant broken promises for beginning to end.
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| 768 | Fuengirola | 5 | 5 | Yes | Yes | robin smart was a person that was easy to deal with ,no pressure on sales .very knowledgeable about the area and laws. |
| 777 | Fuengirola | 4 | 1 | Yes | No | |
| 827 | Fuengirola | 3 | 2 | Yes | No | The agent was fine while we wanted to buy our first apartment.But once we agreed to buy this apartment the pressure tactics of buying a second off plan kicked in.
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| 897 | Puerto Banus | 1 | 1 | Yes | No | No aftersales service
Arrogant treatment |