07 Aug 2012 6:12 PM:

Thanks again for the blogs. I will try again with the website. It's frustrating when you spend days trying to get things sorted but I can see that I am not alone.

Thread: contacting Endesa how??

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07 Aug 2012 5:24 PM:

Well I tried the website and they don't accept my CUPS although that is on the bill, they don't aceept our phone number or our mobile phone number - What a terrible system. I can't even send them a bad review because I can't get through to them.

Thread: contacting Endesa how??

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07 Aug 2012 5:12 PM:

Sorry to be a pain but yes I got through on that last number in Barcelona (hooray) but it was a Spanish answer-machine and I cannot speak Spanish. I think he was giving me the numbers for various areas in Spain. I have asked a Spanish friend if she could help but she gave up herself. Perhaps I will try the website again but I think they are asking me to go for paperless billing. What a nightmare. We have a 2 bedroom apartment with potencia for a villa and all I want to do is get them to change it but I think this is not possible for me. But I will try again.

Thread: contacting Endesa how??

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07 Aug 2012 4:36 PM:

Thanks for the reply. I am in England, my husband has cancer and we cannot visit the apartment now for some time. I am aware that other people have had this problem so will try again to phone them. This is ridiculous, I just can't understand why the 'customer service' number just is unobtainable but thank you for your input. I hope to have some better news soon. This is giving me a headache.

Thread: contacting Endesa how??

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27 Jul 2012 8:29 PM:

I have read the blogs about contacting Endesa from England but have experienced the same problems. I need to change my electricity tariff as I am paying too much but the website is a nightmare and the phone number is unobtainable. Has anybody got any idea of how to contact them? The blogs I read said that they keep you waiting on the phone and I just cannot find any e-mail address. Any help would be great. Thanks a lot.

Thread: contacting Endesa how??

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