01 May 2013 6:21 PM:

 Thanks, yes we have, every two years as you do. I also scanned and sent a copy to my BBVA local branch in January and they unlocked the account, but now have locked it again last week.  It's apparently because when we lived in Spain for a year, we temporarily had NIEs and BBVA still have a record of this somewhere, which seems to generate the problem. It is not normal and if I opened a new Spanish bank account, I am sure I wouldn't encounter it - but I only use the account to pay Endesa so it would be simpler if I could just stay with BBVA, rather than have to close that account, open a new one, and transfer the Endesa direct debit.

I have been round various routes but the only proof of residency BBVA will accept has to be issued by the Ministry of the Interior or the Spanish consulate; they won't accept pay slips from the UK or anyone else's evidence. So I am now planning to close the account and pay Endesa by another route - my problem is getting in touch with Endesa from the UK so that I can cancel the direct debit, which will then enable me to pay online by credit card. However, I do now have some numbers to try so fingers crossed I will be able to find a way of paying them. It isn't easy though, which is why there are several companies in the UK now dedicated to paying people's Endesa bills for them.

Thanks for the thought, anyway.

Thread: paying bills from the UK

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01 May 2013 12:03 PM:

Many thanks

My house is in Almeria, near Lubrin, so quite a way from Costa del Sol, alas.

I know about myelectrics, and there is also an endesainenglish site  that will pay your bills for a fee - but it seems ridiculous not to be able to find a way to pay Endesa directly and I really resent having to pay an extra charge.

 I think I have found a number for Endesa 0034 800 760 277 which is for online queries only, via a Spanish friend who called Endesa from Spain. It remains to be seen if they will actually help me - if so I will post the answer.

Cheers

Juliet

Thread: can't phone endesa from uk - please help!

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01 May 2013 9:11 AM:

Still got the problem - my Spanish bank account was temporarily unfrozen but now frozen again. This is down to the same issue:  they want me to prove I don't live in Spain and so am entitled to a non-resident bank account. This is something you can't do without actually being in Spain and going to the Ministry of the Interior - try finding a way in the UK of proving you live here and not in Spain!

The online Endesa service is no good for me as it requires a Spanish phone number and 2 surnames (ie a Spanish name). Crazy, because the site is in English but does not accept English details. There is a quick bill payment option on their website but I can't use it, because the details on  my bill are for a direct debit and can't be entered on this system.

I am still trying to find a way to contact Endesa but they don't make it easy by having no numbers you can dial from the UK. No wonder Spain is in the economic mess it is in, given the level of pointless bureaucracy.

 

 

Thread: paying bills from the UK

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01 May 2013 8:58 AM:

Has anyone managed to find a number you can dial from the UK or a way of paying an Endesa bill remotely?

I am still stuck trying to pay Endesa bills from here. I have a direct debit set up with my Spanish bank, but due to problems with the bank account (more Spanish bureaucracy) I can't pay that way. Because of the direct debit, I can't use the quick pay system on Endesa's website and their online payment system doesn't accept UK details e.g. it requires 2 surnames and a Spanish phone number. It's as if they don't recognise they have people living in the UK who need to pay bills.

Anyone able to help with a valid number for Endesa-   please note the ones on the bills and the website cannot be dialled from the UK!

 

 

Thread: can't phone endesa from uk - please help!

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29 Jan 2013 3:35 PM:

 I always had the impression Endesa wouldn't accept a UK bank - maybe they do. But I can't get through to them to ask! I am going to try the numbers that jarvi sent below as maybe one of those works, but the number on my bill can't be dialled from the UK. Even if I get through, it's always a challenge communicating. I speak quite good Spanish but they always speak very fast, using as many technical terms as possible, so I often struggle - and the English speakers usually speak worse English than my Spanish.

It's right what you and Tamara say about monthly bills - they are unbelievably high - and vague.  Overall, dealing with Endesa is not easy..

Great tip from baz though - I sent an email to Lloyds International and got a response immediately, with a number to call in the Isle of Man. I will try it and post the outcome.

Meanwhile, if anybody has managed to find an easy way to talk to Endesa, please let me know. They have all my contact details wrong, including the spelling of my name, and my passport (which has changed) so I would really like to talk to a helpful person!

 

 

Thread: paying bills from the UK

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