03 May 2012 10:25:

For the several times that payments into my account were rejected. there was no charge.

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25 Apr 2012 17:59:

Bankia customer services Tlf no is 902246810 or 916024680

you will end up with a recorded message, leave your name and phone number, they took 4 days to get back to me, but then were very helpfull in trying to sort things out, the advisor also spoke excellent English.

 

This message was last edited by johnnie1uk on 25/04/2012.

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24 Apr 2012 20:56:

I tried to make a transfer between my accounts in the english version, and it wouldnt work changed back to Spanish and it would. Bankia customer service say its a glitch in the system.

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14 Apr 2012 22:35:

The point is the payment was rejected last Friday,

and i had been told there was no need to change the Bancaja bank details to Bankia

Tried to speak to Bankia customer services, was put onto English speaking line (recorded message) which then asked me to leave my name and phone number to call me back---nothing......

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14 Apr 2012 21:07:

Beware if you are due to have money payed into your Bancaja account, although i had been assured that i need not do anything as old and new account numbers are synchronised, a payment into the Bancaja account was rejected and would only be accepted  with the new account (Bankia) number.

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