31 May 2011 12:00 AM:

On 25-th on May there was 2-nd anniversary my daugter/

I order flowers in aquarelle

In form type official address of point destination.

The non-resident couldn't speak spain and very weak in english.

they couldn;t deliver my purchased order with explanation "address not exist". They called on home phone and hadn't recieve any answer - the people couldn;t speak Spain or English - they confirm to me - address not exist!

I want money back.

What I have to do?

Its conversation:

Escribirnos
Your file :
 Tu e-mail : 
Your file : N° 175413
Haz otra solicitud
El mensaje de tu fichero : N° 175413 Tu mensaje Nuestra respuesta

Referencia : 246765
Fecha : 30 Mai 2011
Asunto : continue....
Categoría : Seguimiento de la entrega (codigo de fotografÃa...)
 Message : Well, call to number (his name is Ruslan, he is resident, kives in Empuriabrava) - 000000000. he could help. 
he has all numbers (mobile and home) and could help organised this delivery.
And you will know, that this address exist.

Referencia : 246574
Fecha : 30 Mai 2011
Asunto : refund the money
Categoría : Facturacion/Pago (envio de email de confirmacion, factura)
Message : I gave you official address of house.
You only had to deliver the bouquet to my little daughter on your 2-nd birthday.
This address -
Your bouquet: A million Roses
For the attention of: Ekaterina
Telephone: 972452410
Delivery address: SALINS 1ª LINEA PARSELO CASA 5, 17487 EMPURIABRAVA
Delivery date: 25/05/2011, 08h00 - 18h00
I could give you huge amount of documents, where wrote the only this address...
If you couldn't find this address, refund my money, because the date was 25-th of may.
 T--------- konstantin. 
is official address of those house, we'd received visa in Spain and to this address.
Its is in Nota Simple amd so on.
Have you any Navigator????

Referencia : 243296 Cuestionario de satisfacción
Fecha : 30 Mai 2011
 Asunto :RE: N° mensaje 246574 Aquarelle
Categoría : Modificacion
Message : Dear Customer,

We can confirm that adress not exist

Kind Regards,

Customer Services
 ------------------------------

Colección de Bouquets
Tel: +34 902 282 276

Referencia : 242576
Fecha : 28 Mai 2011
Asunto : refuse from order
Categoría : Problema con la entrega
Message : On 27th of May I gave tel. number (in form from browser) in Empuriabrava the man who could help you to find address.
You didn't give any answer.
I demand money back and refuse from the order, because you couldn't do my order.

Referencia : 243226 Cuestionario de satisfacción
Fecha : 30 Mai 2011
 Asunto :RE: N° mensaje 242576 Aquarelle
Categoría : Modificacion
Message : Dear Customer,

You can not ask to be reimbursed, because the error of direction is what has prevented the delivery, we tried to arrange the delivery several times without success, today we again call destination, and we have hung up the phone

Kind Regards,

Customer Services
  
Colección de Bouquets
Tel: +34 902 282 276

Referencia : 240372
Fecha : 26 Mai 2011
Asunto : My order code 236535
Categoría : Entrega (retraso, procedimiento...)
Message : Did you deliver my order to Ekaterina or not?
I couldn't understand it, reading 'Follow-up' function.

Referencia : 238293 Cuestionario de satisfacción
Fecha : 26 Mai 2011
 Asunto :RE: N° mensaje 240372 Aquarelle
Categoría : Modificacion
Message : Dear Customer,

The address is incorrect and does not answer the phone, please send a number of mobile telephone.

Kind Regards,

Customer Services
  Colección de Bouquets
Tel: +34 902 282 276
 

Thread: Problem with delivery my order

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