26 May 2013 11:03 AM:

Over in Spain at the moment and every Bancaja branch and AT'M in my area is now closed. This includes Mazarron, Cartagena and even the Caja Madrid branch in Cartagena where ATM withdrawals were free. Left with the choice of the Servired machines at a 1% fee

It is almost like the bank has gone out of business, terrible for customers in the area

For free ATM withdrawals, the nearest ATM is now about 50km away! I think closure of the account and transfer to a more convenient provider is called for

Thread: Bancaja merger with Bankia....the customer´s nightmare

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03 Jul 2012 12:28 PM:

I've always been a fan of Jet 2, booked numerous flights with them over the last few years from a number of UK airports and found the experience preferably to the other budget airlines

However, this year on the last 3 flights I have noticed a change of policy when checking in online and allocating seats

We generally travel as a party of 2 and I always check in 3-4 weeks before departure when the online check in opens. In previous years we have always been allocated seats together, sometimes across an aisle but always adjacent. On the last 3 trips, the pre allocated seats have been 3 or 4 rows apart. I could understand if we were the last to check in but we are probably one of the first. This is also now happening on both legs of the journey

On each occasion I have had to ring the premium 0871 number, on hold for 5 minutes and then told to pay £5.99 per person, per seat, per journey to sit together. I questioned the policy only to be told the only way to guarantee to sit together is to pay and prebook. There are clearly loads of spare seats left as they never have any problem giving me 2 together when they can charge for it

This is nothing more than a money making exercise, almost forcing me into paying by giving me seats which clearly arent going to be acceptable to most people who wish to sit together. I'm tempted next time not to bother with the online check in and take my chances at the airport desk where I can at least argue the toss with a human being



Thread: Jet 2 sharp practice

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03 Jul 2012 12:23 PM:

I've always been a fan of Jet 2, booked numerous flights with them over the last few years from a number of UK airports and found the experience preferably to the other budget airlines

However, this year on the last 3 flights I have noticed a change of policy when checking in online and allocating seats

We generally travel as a party of 2 and I always check in 3-4 weeks before departure when the online check in opens. In previous years we have always been allocated seats together, sometimes across an aisle but always adjacent. On the last 3 trips, the pre allocated seats have been 3 or 4 rows apart. I could understood if we were the last to check in but we are probably one of the first. This is also now happening on both legs of the journey

On each occasion I have had to ring the premium 0871 number, on hold for 5 minutes and then told to pay £5.99 per person, per seat, per journey to sit together. I questioned the policy only to be told the only way to guarantee to sit together is to pay and prebook. There are clearly loads of spare seats left as they never have any problem giving me 2 together when they can charge for it

This is nothing more than a money making exercise, almost forcing me into paying by givig me seats which clearly arent going to be acceptable to most people who wish to sit together. I'm tempted next time not to bother with the online check in and take my chances at the airport desk where I can at least argue the toss with a human being



Thread: Jet 2 sharp practice

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19 Apr 2012 1:38 PM:

Remarkably I have managed to log on!

Using my partners full UK passport number and Pin from the card, I managed to get the balance of the joint account. Transactions wouldnt load, kept asking me to refresh the page but at least its a start

We are over this weekend so will use the ATM and see what I can achieve at the branch with my details

Thread: BANKIA

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12 Apr 2012 7:20 PM:

No such luck for me. I've been trying for weeks to 'sign' the electronic contract on the old Bancaja system

I received the authorisation code via text and got confirmation on screen that my new Digital signature had been changed (min 6 characters) but kept getting an error message whenever I tried to use this new code to sign the online contract. Bizarrely, when I change the digital signature, it allowed me into the system to view the account balance and transactions

Anyway, now the new Bankia site has been launched I am hitting a brick wall. I try the old card number and PIN, no joy, I try the old card number and digital signature, no joy, I try UK passport number and PIN, no joy, NIE (less the letters) and PIN etc etc. All combinations exhausted. As its a joint account with 2 cards, I've even tried all my partners details without success

It doesnt help that the error messages come up in Spanish so I am having to try and use Google translate before I close the box down

As I've now got Repetitive Strain Injury from all the typing and I'm over in a couple of weeks, think the only thing left is to call into the branch and try and find out what I'm doing wrong !

Thread: BANKIA

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