14 May 2012 15:34:
My hubby and son were in Poland when the Ash cloud hit and they had flown with THAT company! I was up early and saw the news, rang my hubby and he told me that they were due home as expected! I told him that it had just been announced that any planes due into the UK after 12 noon would not be allowed to fly, they were due to land at 12.25! He said they were boarding the plane as we spoke! My stomach was in knots at this point! I sat in turmoil until I received a call 2 hours later from hubby, they had sat on the plane for 1 and a half hours and were then taken off it again! They went straight to the 'Customer Service' (ha ha!) desk and were told the next possible flight to the UK from Krakow was Thursday, a week later! My son, who is a school teacher, was due back at work on the Monday, as was hubby, so they were panic stricken. They were also told by the woman at the desk to book online!! In the middle of Krakow airport with no access to a computer! Great! They knew there was no point going back to Krakow and trying to get a hotel for a couple of days either, as it was the funeral of the President that week and the place was full!
They went outside the airport and found the nearest information point and found a very helpful passenger who had found a coach that was going to be travelling across to France! A long journey, but they had no choice! So they then spent 26 hours on a coach, managed to then get on a train, and finally got a taxi to Calais. At Calais the ferries could not take any more foot passengers until Sunday, this was Friday evening! They phoned me, I booked myself on the 3 a.m. ferry from Dover to Calais, drove with youngest son for 3 hours, went across and picked them up and got the next ferry home! We finally got them back home at 2 p.m. Saturday afternoon! And what did THAT company give them back, their return airfare and that was it! And they only got that because the government told them they had to, they had originally refused to pay any money back! I will never book with them again, no matter how cheap they are! And to add insult to injury, we went to Spain a few weeks after this, and as we waited at Malaga airport for our plane home, the ash cloud started again, and who was the first to cancel all their planes - yes THAT company! We were flying with Monarch, they flew, we were an hour and a half late taking off and they had to go the long way round, but they got us home! And the funniest thing of all was the fact that the plane was full of passengers who had booked last minute seats on our plane when THAT company had cancelled! I can't repeat on here some of the comments made by those passengers about THAT company! By the way, I have taken the advice of steone and refuse to name THAT company! I think you all know who I mean!
This message was last edited by Shaarilu57 on 14/05/2012.
Thread: Can we get a refund if we don't fly