18 Jun 2009 5:54 PM:

Goldcar, for example, now charge 35eur for one-way rentals of less than 7 days. AurigaCrown don't charge for one ways on bookings made with DoYouSpain. All the information is on the rental voucher.

Customers should never be bullied into leaving a deposit if they don't want to take the extra insurance. If customers have any problems with this then it's always better to call us whilst still in the airport and we can sort the matter out with the office there and then. Goldcar and Centuaro don't require a deposit.

 

Claire Davis

DoYouSpain

Thread: Auriga Crown/Alicante- No new Fleet!

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18 Jun 2009 1:09 PM:

It is true to say that in the beginning AurigaCrown charged the 300eur deposit to the customer's credit card.

However, after our insistence that this was not the best way to go about matters, they now just block this amount from the credit card (rather than actually taking the money and then refunding it) so that customers from the UK are not prejudiced by fluctuations in the exchange rate.

If our customers have any questions regarding a specific booking, we request that they contact us directly by e-mail (info2) or telephone (0034 964 83 09 95).

We are attending to all queries as quickly as possible in order to put our customers minds at rest. Again, for any urgent queries we are also contactable by telephone.

 

Claire Davis

DoYouSpain

Thread: Auriga Crown/Alicante- No new Fleet!

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18 Jun 2009 11:48 AM:

Good morning all

Yes, it has been a worry for us too, but I'm happy to say we've been able to find a solution. if you haven't received an e-mail then you can be assured that your booking is okay.

Regarding the 300eur deposit with AurigaCrown, it is true that this has been introduced for customers booking directly with them. However, customers of DoYouSpain who do not wish to take the extra insurance or leave the deposit are not obliged to do so. Customers can always contact us while they're still in the AurigaCrown office and we will be happy to help you resolve the situation there and then.

We've tried to contact every customer who has questions related to the AurigaCrown situation - I'm sorry to hear that PGM has not received a reply.

If you have an urgent question you can also contact us by telephone. Our number is 0034 964 830995. We would be more than happy to answer any questions you may have.

 

 

Claire Davis

DoYouSpain

 

Thread: Auriga Crown/Alicante- No new Fleet!

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17 Jun 2009 6:50 PM:

I work for DoYouSpain and would like to take this opportunity to clear up a few of the issues mentioned in this thread relating to our company.

Indeed AurigaCrown have been forced to cancel bookings for DoYouSpain and other agencies like ourselves.

Immediately on receiving news of the cancellations by AurigaCrown, we advised our customers and made an alternative booking. As the cancellations were last minute for ourselves as well as for the customer, some of the vehicles we arranged were at a higher price than the one previously confirmed by AurigaCrown. In this case we will be refunding the difference in the two hire prices to all affected customers. As 'steward66' points out, in some cases the difference to be refunded is considerable but we can assure all customers that the money will be refunded.

Regarding Mr Price's post below, we have since offered to refund the difference in the hire price between the AurigaCrown booking and the one with Goldcar.

Although we have heard reports that not all agencies have advised their customers of the cancellations I'm pleased to say that this is not true in our case. Other agencies have left their customers stranded at the airport with no explanation  or alternative vehicle.

Our primary concern throughout this unfortunate situation has been to make sure that DoYouSpain customers are not left stranded at the airport without a vehicle and that by taking an alternative vehicle they are not left out of pocket.

We would like to reiterate that we have taken this problem very seriously and for this reason made every effort to look after all our customers which have been affected.

 

Claire Davis

DoYouSpain

Thread: Auriga Crown/Alicante- No new Fleet!

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