I can't disagree, Georgia. It is notoriously difficult to get banks to admit their precious system is at fault. Only people power will do it; hence my posting.
The banks survival option is to re-invest money we entrust to them, over and above what we need to pay bills. If everyone was to deposit just enough to cover direct debits; ordinary payments, the banks would struggle. A lot of work for very little in return. For me it will be cash in future.
They depend our our inertia.
This lady victim; as I say, she was in another part of the country. Had never been to Orihuela where the withdrawals were made. Had her card with her at all times. The Banc Cam is being dismissive and unhelpful. They will not give her the means of proving she didn't make the withdrawal. Not even the CCTV footage.
They won't investigate. For them the matter is closed. It would cost Janice God knows what to pursue it without their help. She has a solicitor on their backs now. Watch this space. I despise banks even more than I hate politicians.