Electricity Bills

Can anyone tell me when the next electricity bill is due with endesa.  We paid a small bill on 9th February ansd was expecting another around a month later as we understand that they are now billing monthly.  This is in the Duquesa area.

Many thanks

When your bill is issued depends on when your contract started. But if your last bill was dated 9th Feb, you should get one for 9th March (or there abouts). I received mine yesterday, dated 10th March. The mail is not usually that good. The small bill was no doubt an estimated one? Next one may be a whopper. I believe if you register on their website, you can access all your account info and facturas etc. although I haven't tried myself. Apparently you can even enter your own meter readings. Must check it out sometime.

Hi

I just had a wooper of a bill,  Oct - Dec, estimated at 41 units 62 euros, then end of Feb for 2 months 1451 units,  254.56 euros and apt was empty, most of the time,  i mailed Endesa and they replied bill is correct, scandelous as bill is at new rates... 

Does anyone know if u can switch there web site to English, i cant see m to find anything..

Cheers

Rob

I presume the big bill was for an actual reading (lectura real)? In other words, your actual use from Oct to Feb was a total of 1492 units? The low estimated reading for the end of 2008 was so that the first actual reading under the new rates for 2009 would be higher than it should be.

As of March 16th, Endesa are supposedly refunding the incorrectly charged usage, after being "told off" by the Junta, and hopefully your next bill will reflect that.

Don't know what supply you have or what tariff you're on, but my latest bill (understimated again!) for 238 units (kw/h) came to just €42. We used a total of 4220 kw/h last year, living here all year. If your reading is correct, that seems like an awful lot of juice. What do you run there?

Does anyone have an email address for Endesa, Have tried their website but noting on there, they have taken our last bill out of the bank twice and every time i ring they just hang up.

Paula

Tell your bank of the error - they should cancel the second payment and credit your account. But there may be a time limit to do it. When did the payments go out?

Thanks Roberto by the time we realised what had happened it was to late so i thought that we could mail them the bank reciepts and a letter .We wont be over for a while so i want to get this sorted soon.

Paula

Difficult one then. I'm not sure if you can contact Endesa once you have registered online and logged in. But that in itself is not easy. I must have registered some time ago, because I have a user name and password, but when I try logging in with them, I'm told they are invalid. When I request a reminder, I'm told they have no registered users with my details. When I try registering anew, I'm told I can't because I'm using details of an existing registered user. Catch22!

Hi Roberto

I have had  REAL reading most of the time but ur right, they stitchedf me up..  problem is tenants moved in Feb, so thats why electric has shot up,  now the problem is there saying there not paying the full bill, we have no idea of how much i used from oct to Dec, except that i was ther for maybe 15 days out of 60...

I hope i get a refund,  shocking they can get away with it,  what are the EU doing about Spain,  they stick there noses in UKs business enough...

oh wedll im sure it will all be sorted soon enough... $

cheers..

Superman and others, I can now, after much frustration, confirm that if you manage to successfully register online with Endesa, you can then contact them via your user account. You can also view all your contract info in English. It's just that registering is difficult. Tip: if at first it doesn't work, try using a different browser. Today I can log in using IE but not Firefox for some reason.

To register, you will need your last factura number.

Could somebody out there help and go through the process of registering with Endesa online for the electricity bills please.  We have been on to the site and although there is some information in English initially, when we go to the part to register it is all in Spanish.  (Unfortunately we speak only a small amount and can not read spanish, although can work some of the words out with the aid of Spanish dictionary).

Although we have tried several time have not yet been able to register successfully.

Many thanks to anyone with information.

From endesaonline.es homepage, click on alta en oficina online, check  no dispones de código de activación before continuing.

Next page, check soy propietario de viviendas and continue.

The next page should be a form to fill in your details. First field you have to select your provider from the drop down list (Sevillan, for example), next your contract number, which you can find on your bills, and next the factura (invoice) number of your last bill.

Then your name and surname (apellido) - you have to enter two (as Spaniards have two) - you could just put your surname twice. Select an ID document type (passport or ID card) and it's number. Phone number and e-mail address, choose a username and pasword (repeat it), check the box at the bottom which says you've read the terms and conditions, and hit "aceptar".

Thanks for this  information will have a go again this evening to register.

sorry clicked twice!!!

This message was last edited by kernow24 on 19/05/2009.

If you have a pop up blocker enabled, the site will not allow you past the entering details page, I struggled with this problem for weeks. If you are using the blocker in Explorer, you need to add the Endesa site as a site allowed to serve pop ups in Tolls/ Internet Options/ Privacy/ Pop up blocker/ Settings

Mark

Hi Roberto

I have tried to logon online and everything works until i need Spanish numbers..

I used a made up landline one and it worked but made up mobile does not work

any ideas on how to get round this.

Cheers

Rob

Managed to sort out phone numbers.. just ued to made up landlines..

Next problem. 

It does not like my Contract number...  aghhhhhhhhhhhhh 

how frustrating..

Im in...

It was my passport number that it didnt ilke, i have a new one, so just uded

NIF number, 

now how to use it *LOL*

11 digit number? Contrato de suministro?

Roberto

All sorted and have an account

Now how do i get in, no instructions in English ??

Just enter your username (usario) and password (clave) on the homepage.

When a new window opens with your account details, look for the language options at the top right, and select ingles. Should be easy after that!

Hi

Well i thought i was in, then they mailed mes aying they are doing checks to verify my account,  now there saying my last bill number does to tally with there system and are asking for a new number,  i dont have a clue what there on about, everything is in Spanish and the google translation does not help

last mail received - any idea ??

Nº solicitud: 1326560
Nombre del solicitante: Robert McTaggart McTaggart
Nombre del cliente:
Operador responsable de la gestion de la solicitud: OP-2591

Estimado cliente:

Nos ponemos en contacto con usted en relación a su solicitud de registro a la oficina Online. Le pedimos que nos haga llegar el número de la última o penúltima factura ya que el que nos ha enviado no es correcto. Le informamos que este número que le pedimos se encuentra al margen superior izquierdo de su factura. Quedamos entonces a la espera de recibir su respuesta para continuar la gestión de registro de usuario.

Para hacernos llegar sus datos, haga clic al enlace que aparece continuación e introduzca los datos que le solicitan al cuadro de texto que le aparecerá.

A Continuación, haga clic al botón de enviar respuesta.

Agradecemos su confianza con nuestra Oficina Online.

Atentamente, ENDESA ONLINE


NOTA: Por la seguridad de sus datos es importante que no solicite otras gestiones a través de esta dirección de correo. Le rogamos que utilice nuestra web, donde la información está protegida por nuestro entorno seguro. De otro modo, y para asegurar la confidencialidad de sus datos personales, no podremos procesar su solicitud.


Endesa Online.
 

Cheers

Rob

Just that. They say the last (or penultimate) factura (bill) number that you entered is incorrect. Maybe you made a typo? They ask you to click on the link below, and enter the required info in the text box which appears, then click on the send button (enviar). The factura number is in the top left corner of your bill. If it's a text box with no specific fields to complete, just enter as much info from the last available bill as you can (factura number, date, amount etc.), and hope for the best. You're close now, don't give up!

Thanks Roberto

Only prob is i have to keep pestering someone for bill info as im away...

I might just leave it..

Have you have a rebate on your bill, im still getting bills every 2 months but last week one was a proper reading..

Cheers

Rob

Yeah, I had my refund - think it was 38 cents or there abouts. Still trying to decide how to invest it.

Don't give up - you're so close now! Do you know the amount of the last bill? The date it was debited from your account?

Sending PM

Hi,

Managed to get someone else in Spain to register us online and have been given username and password but when I try to go online it will not open, any suggestions please

Now getting a message when trying to access site that 'content blocked because it was not signed by a security certificate' and tells me to look in internet explorer under help.

Not being a wizard on the computer, can not find out how to do this.

Any help please

Its a nightamre getting set up online...

im sure they dont really want use looking at our accounts...

Doesn't it give you an option to view anyway (i.e. disregard the warning)?

You may have to play around with your internet security settings.