Thanks Justin. I've been given the number 902 155551 which gets me through to a centre of some sort where I'm constantly told that someone will get back to me. This has been ongoing since October. I've been using that email address, but without a single response and I've just tried the fax number which is just ringing out.
If it was the other way round, where the bank was trying to get hold of me, they would be taking steps to have me hunted down, hung, drawn and quartered no doubt! Lawyers are telling their clients discuss their situations with the lenders, but what can you do if the lender won't talk to you?
I am a client of Santander, but as usual, they wash their hands of the affair by saying that, UCI is a seperate entity and they cannot do anything.
So much for customer care.