Can anyone help.... I took out an insurance on my mobile phone with vodaphone as I live in the mountains in a secluded house and I have rhumatoid arthritis. My mobile is my only form of communication as there are no land lines here. Vodaphone offered an insurance which they said covered everything loss, dammage, theft etc etc. But hey guess what when my phone fell into my water well it was not insured. However the insurance company told my son as he has the contact to go to the police and make a denucia saying it was stolen. My son refused to do this as it was untrue and we believed it to be a criminal offence. However he was persuaded by the insurance company to make a denuncia saying it was ´lost´ which it was but in our well!!!
Having done everything they asked nearly a month later after sending numerous documents repeatedly we still have not been given a new phone and get NO response from the insurance company. The vodaphone shop in Puerto de Mazarron have tried on numerous occasions on our behalf but agin they have had no response.
This whole episode has been incredible for me, I have an old phone which works sometimes which is not good enough for me, I have had problems contacting and arranging appointments with my doctor, my specialist a scan and many other things to do with my health problems. Driving is very painful yet I have had to cover hundreds of kilometers driving back and forth to the vodaphone shop on an almost daily basis for nearly a month, the pain for me to do this is terrible.
Finally we decided to go to the oficina de consumador who told us there is a clause in the small print saying if the phone is in a place and you cannot get to it then we are not insured!!!!
My question today is does anyone know if when you take out a legal policy here do the company have an obligation to supply terms and conditions in my native language?
The insurance company do not have any english speaking helpers and everything we received is in spanish.
I have today cancelled my direct debit with the bank as I am paying for a service that i am not receiving.