Just thought it was worth letting you know that a successful outcome is possible, even when the odds look stacked against you.
Today we received back our full deposit and legal fees associated with our cancelled purchase of a Promaga off plan property at Vista Hermosa in La Linea.
When I read the experiences of those unfortunate people who were struggling to recover their money even when their development hadn’t even been built after 5 years, I was really unsure about our chances of success, since our property had already been completed, albeit late by about 8 months. It just required the issuing of the Habitation Licence.
When I first realised that I needed legal help to recover my deposit, I felt extremely exposed and uneasy. There was a real concern that I could risk losing even more money. Although I could have chosen a number of different Lawyers to represent me, the positive recommendations on EOS for Costa-Luz Lawyers made the choice easier. Any lingering concerns we may have had were quickly swept away by the focused approach and clear processes employed by Maria and her team, which ensured that there were no surprises for us.
In this day and age, we have almost come to expect a very basic level of service which is de-personalised and perfunctory. This can be particularly true of the legal profession and especially in Spain, where there are numerous examples of individuals and teams who have self serving agendas and who are not prepared to fight the cause of the individual. However, what Maria provided was above and beyond my expectations and is a real example of what true customer service excellence really is.
From the initial appraisal, where Maria provided a wealth of valuable information at zero cost, right through to the highly successful outcome, Costa-Luz delivered a highly professional service which left me feeling fully supported throughout the process.
Without doubt, the recovery of our deposit took far longer than any of us initially expected, but Maria was very clear when circumstances changed and communicated all the potential implications in a timely manner.
I honestly can’t recommend Maria and her team enough, not just because of the outcome but because of the way in which we got to the outcome.
Best Regards and Good Luck to everyone else still going through the process.