EasyJet info

Just had this from EasyJet

The lowest available fares - we promise!

 

At easyJet.com we're constantly reviewing our prices to ensure they're as low as possible.

Plus, from now until midnight on Friday we promise our fares will be the lowest available on any route thanks to our Lowest Price Guarantee! If we're wrong, we'll refund you double the difference!

That's right, simply book any flight departing June or July 2007 with easyJet and we promise to refund double the difference in the unlikely event you find the same flight for a lower price with another airline.*

Book by Friday for the best choice of seats - our lowest summer fares are disappearing fast!

I got the same e-mail, and you can be pretty certain that after this offer, another will come along in August. Seems to me they're pretty desperate to sell seats, so I wonder when Trevor McDonald and his team of liers will come along to make a program about the crash (sorry) in the budget airline market?

Easyjet released their next lot of flights yesterday. We have booked for 2 people for Christmas and February half term - £175 & £115 respectively. This is in school hols and includes speedy boarding too. Looked at a week in Jan and this was only £35 per person!! Noreen

EasyJet flights out of Bristol were on sale to Alicante & Murcia on 21st June for 27th October to end March. We always used to have their email but it didn't come. Thankfully we saw they had released them lunchtime Thursday after getting back Thursday morning from Murcia & we jumped it & booked Nov (2 adults £89 total ) & Christmas into new year (2 adults £105 total).


This message was last edited by morerosado on 6/29/2007.

HI

there was a post (i think by candyfloss) about easyjet and there extra charges if you go over 15kg per bag. I know its £10 if you go over but i have a horrible feeling its £10 per kilo over........ can anyone confirm either way.

Cheers

Tina, it's in EasyJet's baggage terms. http://www.easyjet.com/en/Book/regulations.html#baggage

"Each passenger may take one item of standard checked-in hold baggage free of charge. Additional items are subject to a fee payable in advance or in the airport. Irrespective of the number of checked-in bags, each passenger has a free hold baggage weight allowance of 20kg, after which excess baggage charges apply. The maximum weight for any single piece of baggage is 32 kgs. Baggage fees are set out below."

,,,,,,,,,,, Scroll down a lot on actual webpage ,,,,,,,,,,,

Currency	Excess Baggage per kg	Additional hold bag (when pre-paid)	Additional hold bag (paid at the airport)
GBP	6.00	5.00	10.00

This message was last edited by morerosado on 7/26/2007.

For all those people who have booked flights with Easyjet, it might be worth keeping an eye on their flight prices. I booked for seats from Bristol to Murcia a few weeks ago to fly in August so the prices were quite high. However, prices on these seats have actually fallen TWICE in the last few days. After calling Easyjet mentioning their lower price policy, I now have a credit of £62 to use against future flights.

Phil

HI Morerosado

I had read the luggage part but wasnt entirely clear. Just rang them and they said a family of 4 has a total of 80kgs allowance & anything over that gets charged. I thought it was based on individual suitcases as we have one massive one and 3 tiny ones. I had visions of us being charged for the massive one.... worry over phew.

Thanks tho!!!

p.s just checked if our prices had come down but not yet  shall keep an eye out tho!!!!

This message was last edited by tinasolera on 7/26/2007.

Tinasolera - That's good to know that if more than one person is travelling then Easyjet will allow you to combine luggage allowance, as long as the amount of suitcases doesn't exceed the amount of people travelling.

It does get confusing reading the site, some people thought that the fee for an extra suitcase meant that you could take another 20kg's.  In reality it's literally another suitcase, if both suitcases weighed together went over 20kgs then the excess fee applies.

A friend of mine did manage to successully argue against paying when her suitcase was a couple of kgs over as she didn't have any handluggage.

Incidently the 15kg luggage rule applies to Ryanayr, flew with them a couple of times years ago but much prefer Easyjet.  R would not allow you to combine baggage and when flying back from Murcia you must check that your baggage is well under 15 kgs as so many people are caught out with excess baggage charges.  The cases contain the same amount  but they are now a couple of kilo's heavier.

Lytton - I too had a credit to be used against my next flight.  I used this when they released the winter schedule.  You have to ring a premium rate number and despite my repeatedly telling the operator I knew all the information she was telling me it took me 12 minutes to book one flight.  Total cost of call £7.90, remember to have your Advance Passenger Information ready as you must give these details over the phone.  The booking will not appear on your on-line schedule.

I had a £58 credit but in future I'd weigh up the cost of the call against the credit before I would do this again.

Hi

yes your right i paid  £5 for an extra bag but that extra bag does not mean we are allowed extra weight, the whole lot must still be 80kg or under so that we dont get charged. We have to take lots of little bags as it would be hard to get 4 very large suitcases in the car at the other end.

I didnt realise that about the premium number. Apart from that easyjet have always had a good customer service in my experience. The only thing i have to grumble about is last time we went on we had a buggy so got shoved to the back of the queue. Imagine my face when there are no seats left together and for a moment i thought they expected my 2yr old to sit with someone else. My facial expression said to the air hostess... dont even go there! Soon sorted!! Surely they can not expect parents to sit without there kids.

Tina

Did you get my long email this morning ?

Hi Morerosado

Yes just got that email and rang easyjet. It seems you are right and that the weight allowance is per bag not per family. When i rang yesterday customer service told me it was per family and today i was told absolutely not and its per bag. Thanks for letting me know you didnt think this was right i would have been stung for around £70 if i had gone on yesterdays advice...... flippin joke. I would have turned up and been like this agggggggggggghhhhhhhhh ggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Cheers Moerosado xx

Glad you got that resolved, Tina, as I knew their initial advice was incorrect & couldn't bear to have you lay out good money for being over their weight limit. XX

This message was last edited by morerosado on 7/27/2007.

Trawling through the newly posted threads yesterday I noticed something which concerns anyone flying with EasyJet from 1st October 2007.

I suggest if anyone is flying after this date then they check the thread "Bought some bits and pieces" and see what you think about the information provided.

I booked my flights 29 June and all 10 state that the passenger on the booking may check in one bag , if you need to take more then add the relevant charges.  Nine of these flights are after 1st October.

Now EasyJet seem to be saying that no matter when you booked your flight if you fly after 1 October then the must now pay £2.00 if you want to put a case in the hold.

Some of my flights I haven't provided the Advanced Passenger Information, tomorrow I'll enter this and print out an updated Flight booking confirmation and see in the Hold bag information changes.

More EasyJet info in here >> Bought some bits and pieces today

I guess we're lucky it's only £2 per bag checked in, semijubilada. I admit it's a right farce though, all of this. I mean, after you said it was £2 per case booked in, & I tried to find the info, didn't it take me ages even with your help to find the info ?

I've checked the FAQ's and couldn't find any information about what happens if you booked before this change came into force.  I have sent an email to EasyJet and hope to have a reply within 48 hours.

I know it's only a small amount and I have no objection to paying for it at the time of booking, I just think it's unfair to back track on a booking confirmation made before 3/8/07 (when change came into effect?)  Also I should imagine that this fee will be doubled for a return journey as I believe Ryanair does.

As I said earlier, I fly out in September but return in October, it's unclear whether I will have to pay for return baggage.

Hopefully my email request will also encourage EasyJet to update or add another Q & A to their list..

I agree with all you say, semijubilada, not only should they not implement this charge once we've booked & paid in full sometimes many months before flying but they should put clear & concise info on their website and before others know about the charges. As you know we're in the same boat as you, or rather aircraft.

Let's hope that EasyJet reply to your email. Not only reply but give you correct info as they often seem confused by their own rules & regs !

HI

Maybe you could help me as well, i rang easyjet up but again am worried as ive been given wrong info before. Regarding liquids, i fully understand about the rules with liquids and hand luggage, what i want to know is are you allowed unlimited liquids in the hold baggage. On the phone they said yes but he was hesitant. I cant find this is the luggage section.

Graasy.... arse!!!!

Yes, Tina, you are permitted unlimited liquids in your hold baggage, just not things like bleach &, if you take a gas refill for your heated tongs, it must be actually fitted & not taken as a spare.It doesn't say that below but that's what we've always been told by many airlines. 

The following dangerous articles are not permitted in baggage whether cabin or hold baggage:

 

• Gas cylinders. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. Includes butane gas (eg for use with heated hair appliances) camping gas, and chef's blow torches
• Flammable liquids and solids such as lighter or heater fuels, paint, and matches (except one box of matches or one refillable cigarette lighter as provided below). Please note that passengers may only carry on their person one box of safety matches or one refillable cigarette lighter. These must be carried on the person and are NOT permitted in cabin baggage or in hold baggage. Disposable lighters are NOT permitted.
• Poisons such as insecticides, weed killers, arsenic, and cyanide.
• Radioactive material, oxidising materials, and organic peroxides such as bleaches and fibreglass repair kits.
• Firearms and explosives. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. Note: As an exception, sporting/competition firearms and a maximum of 5kgs of ammunition (UN0012 or UN0014) may be carried in hold luggage with appropriate paperwork, subject to available space, if declared at check-in and securely boxed or packaged. Please note ammunition must be packed as part of passenger hold baggage and separated from firearms. Passengers checking in firearms must check in at least 90 minutes prior to the scheduled time of departure. (see note 1 above).
• Infectious substances such as bacteria and viruses.
• Corrosives such as mercury, acids, alkalis, and wet-cell batteries.

Thanks for that. Just wanted to be extra sure.

.......... me in a week!!!!!

I have had a reply from Easyjet.

The new baggage regulations came into force from 3 August, any flights booked before this date are able to take 1 piece of luggage free of charge even if flying after 1 October.

You can take more than one piece at a charge of £2 per item and as long as you do not exceed the 20kg limit there will be no extra charge.  A slight difference as before it was 1 free and £5 for each individual item.

You also need to pay the baggage fee both ways, whether you can pay just one way remains to be seen.  Personally on some journeys I might be able to just go out with cabin baggage but on the return I would need to check in a bag.

Hopefully they will include this information on their Q&A page as I'm sure we will not be the only one's getting confused.

Yes it's on semijubilada

On front page at bottom it says Latest news  Click on that & it says (scroll down)

That information should have been on the site on the day the change came into operation, still better late than never. 

I wonder what would happen if everyone took the stated cabin baggage, is there enough room in the overhead lockers for everyone's case on a full flight.  I'm often amazed by the size of bags that people think will go inside.  One man was trying to put a full sized holdall in which should have been checked in, the stewardess had to take it off him and she nearly collapsed with the weight of it.

I'll always have to pay for baggage, there's always something I want to take out and I also have a full case of things to bring back.  Can't resist the shoes out there and normally find a bargain which I can't resist

Last year I tried to add another piece of luggage near to my flight date and it kept coming up with £10 as a price, this I found confusing so I cancelled but now I realise that EasyJet charge for what is on the booking.  If you have booked a return flight then it automatically adds the extra bag charge to that too.

I must admit the bags we take into the cabin were freebies from a mail order catalogue & are orange, just like EasyJet's colours. We have measured them & they are within stated size & hold loads. If we go for a few days we only travel light, that is unless I have started buying the occasional item then another then another so then we have to take a case.

We've seen, like semi has, people taking the biggest carry on luggage. We saw one young Spanish woman with a huge holdall & she needed help to hoist it up into the overhead locker. In fact the crew were thumping & banging it as it did not want to cooperate, it was so much larger than the allowance !  I recall, & I wish now I'd thought to print it as it was hilarious, when EasyJet put on their site that they'd increased the carry on baggage size & mentioned the weight being unlimited within reason, it actually said if you can, without help, lift your hand baggage up into the overhead locker without giving yourself a hernia, we'll accept it. Anyone else remember seeing that ?

At least, with forums, we get to hear much that we wouldn't otherwise.

Yes, Morerosado, I have seen that message too. I first saw it at Alicante airport on a notice in front of the check in desks.

Noreen

when EasyJet put on their site that they'd increased the carry on baggage size & mentioned the weight being unlimited within reason, it actually said if you can, without help, lift your hand baggage up into the overhead locker without giving yourself a hernia, we'll accept it. Anyone else remember seeing that ?

It was at Murcia airport in July too as I remember commenting to my Wife about it.

Mark.

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For 24 hours from the morning of Tuesday 21st August, the wheel will spin every hour to reveal a new discount offer. The discount is limited and is only valid for one hour, so you've got to be quick!

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Just in from EasyJet

Latest news

easyJet to launch 46 NEW routes this winter

21 August 2007
easyJet to launch 46 NEW routes this winter
Including two new routes East Midlands to Palma and London Luton to Hamburg easyJet, Europe's leading low-fares airline, today announced it would launch a further two NEW routes this winter, connecting East Midlands with Palma (Mallorca) and London Luton with Hamburg, bringing the total number of new routes to be launched by the airline this winter to 46 and representing a growth of 14% year on year.

 

Anyone want to read the EasyJet inflight magazine online ?

easyJet inflight magazine

This message was last edited by morerosado on 8/21/2007.