Dickmanns car hire - Disgusting

Just want to warn people not to book with Dickmanns car hire at Alicante airport.

Just returned from alicante and found that Dickmanns car hire have taken 200 euros from my CC for alleged damage to the car without any notice. They alleged we have left three small cigarette burn marks in the upholstery of the car. We do not smoke and we never saw the marks they have accused us of. We have been in touch with them but they will not respond to any of our correspondance any more. Any advice?

So please don't risk hiring a car from these people.

put a claim in to your credit card company - Dickmanns will then have to prove that they have informed you about the damage and that you have agreed to pay it, if you don't and didn't agree to pay, you stand a good chance of claiming you money back.

Yes, your credit card provider is the route to go.

Tell them to process a chargeback and like ladyv says, it will then be on Dickmanns to prove their case.

Justin

I have to say I have used Dickmanns at Alicante for the last couple of years, and have never encountered any problems.

I have always found them to be excellent to deal with. Hope your experience is a one off.

Cheers Joanniemac

surprising as dickmans never check the car when you give it back, and usually the cars have damage any way, I have always used them and have never heard of this before.

Have to say, hired from them twice this year & no issues.

Regards,

Regardless of which hire company we have used in the past on collection of the vehicle we made a thorough examination and took photographs on our mobile phone of any damage or scrapes that we thought may become an issue on returning the vehicle by doing this the date and time is recorded on the phone and shows evidence for future reference.

clieve